Job Description

Description

Position: Parking Ambassador

Location: Park Waterloo (180 W 5th StWaterloo, IA 50701)

Schedule: Tuesday - Saturday, 12pm - 9pm

Pay: $15/hour

This role requires a valid driver's license and background check

Park Waterloo is currently searching for outgoing personalities to join our team to help us in meeting our customer service objectives as we continue to improve the overall parking operations downtown. Our staff is the face of the parking program and interacts with the public on a daily basis. Our staff helps with the upkeep, cleaning, repair and improvements to the parking structures and surface lots downtown Waterloo. This position will work primarily on evenings, overnight and weekends providing customer service for downtown parkers and observing all activities that occur in our parking operations.





DUTIES AND RESPONSIBILITIES:

Make regular rotations around the off-street parking facilities

Check stairwells and passageways

Contact proper authorities as needed

Address equipment issues as needed

Provide information to parkers and visitors to the garage

Document all incidents and interactions during the shift for follow-up as needed

Pick-up trash and debris during rotations

SKILLS:

Ability to adapt and learn quickly

Critical thinking: ability to assess situations and take best course of action

Work independently and be self-motivated

Attention to detail

Customer oriented attitude; ability to work in a customer service environment

Ability to evolve and learn new technologies

Ability to work well with others

Knowledge of small power and mechanical hand tools

Knowledge of minor mechanical maintenance and repair

REQUIREMENTS:

Ability to work in outdoor environments for extended periods of time

Outgoing, friendly personality

Ability to walk or stand for entire shift

Sufficient personal mobility

Ability to lift 30lbs.

Valid Iowa driver's license

Clean background check

Reliable transportation to and from work

Impeccable attendance

ADDITIONAL INFORMATION:

24/7 Operation

Shifts change based on time of year (winter/spring)

Flexible schedule is needed- hours can vary based on the needs of the operation and downtown events

Benefits are available, including health, dental, vision and life insurance. Pay starts at $17/hour.

Key Responsibilities

Must be flexible to work nights Monday-Sunday, Holidays and special events. Greet arriving and departing guests in a friendly and courteous manner. Act as traffic controller to direct incoming guests to available parking spaces. Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces. Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies. Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked. Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations. Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead. Always communicate professionally with guests, client, and teammates. Employee must be able to perform essential functions of the position with or without reasonable accommodations. Basic knowledge of the parking system to add, cancel or reset key cards. Oversee upkeep of the garage - look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.

Skills, Knowledge and Expertise

At least 18 years of age Excellent customer service and communication skills Ability to verbally communicate with guests Previous customer service experience, preferred

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

Generous Paid Time Off

: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans

: Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance

: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan

: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program:

Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave

: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan

: Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off

: Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program:

Access behavioral Health Care to assist with personal needs for you and your family members.

About Reimagined Parking

The Reimagined Parking family of nationally recognized operating companies-Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One--is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.



Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.