to lead daily operations and ensure high-quality service delivery for our contracted paratransit division in Baltimore. This role oversees staff, performance, safety, compliance, and client relations while maintaining strong customer satisfaction.
Key Responsibilities:
Oversee daily paratransit operations and ensure contractual performance.
Manage supervisors, drivers, dispatch, and administrative staff.
Maintain compliance with ADA, DOT, FTA, and client standards.
Monitor KPIs such as on-time performance, complaints, and staffing.
Address customer concerns, service issues, and incidents promptly.
Lead hiring, training, staffing, and employee performance management.
Manage operational budget and ensure accurate reporting.
Promote safety, professionalism, and strong employee relations.
Qualifications:
Bachelor's degree or equivalent experience.
3-4 years of management experience in paratransit or transportation.
Strong communication, leadership, and problem-solving skills.
Ability to manage fast-paced operations and make sound decisions.
Work Environment:
Mix of office and field work.
* Occasional evenings or weekends required.
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