Job Description

Introduction

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The Maryland Department of Labor (MD Labor), Occupational and Professional Licensing, is accepting applications from qualified candidates for the position of Administrative Officer II. This recruitment will be used to fill current and future vacancies. The resulting eligible list will be maintained for one year after the closing date of the announcement.

Administrative Officer II is administrative work requiring regular use of independent judgment and analysis in applying and interpreting complex administrative plans or policies. Employees in this classification are assigned administrative responsibilities involving the analysis of operational programs or procedures with recommendations for improvements.

Resumes may be submitted as supplemental information; however, all sections of the application must be completed in full. Incomplete applications will not be considered.

GRADE

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14

LOCATION OF POSITION

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100 South Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

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The main purpose of this position is to conduct research, analyze, interpret, and apply Maryland Home Improvement Law to prepare legal documents, including investigation requests, panel reviews for Investigator, Director, or Board Commissioners. Make determinations regarding possible violations, legal contracts, and court records when applicable. Reviews all documents in complaint files to assess whether the allegations or violations have merit under the law or regulation. Also collecting on Surety Boards.

POSITION DUTIES

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Duties of this position include, but are not limited to:

Reviews all complaint documents to assess their legal validity. If the case is deemed valid, prepares the complaint for assignment to an investigator. The paralegal identifies specific legal violations and provides a detailed written explanation to guide the investigation process. They also recommend appropriate disciplinary actions to MHIC Investigators, the Director, and Commissioners, based on the case facts, the licensee's history, and the severity of the offense. Additionally, the role involves managing communication with all parties involved in the complaint, including licensees, consumers, Commission members, and other relevant MHIC staff. Manages written correspondences related complaints, legal matters, and regulatory issues as needed. Prepares court documents and charging materials at the request of the investigators.

MINIMUM QUALIFICATIONS

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Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.



2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.



3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

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Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.



Experience entering and processing data



Experience using the AS400 system



Experience reviewing and processing complaints



Experience using MS Office



Experience creating forms and spreadsheets



Experience typing correspondences

LICENSES, REGISTRATIONS AND CERTIFICATIONS

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Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

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All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (LABOR/DUI) to determine whether any monies are owed to LABOR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

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Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

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The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

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STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

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The online application is STRONGLY preferred. However, if you are unable to apply online or are having difficulty with your login or password, please contact DBM's Helpdesk directly at (410) 767-4850 (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to

Application.Help@maryland.gov

. If you encounter difficulty attaching required or optional documentation, you may submit it via mail or deliver it in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

We thank our veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment; no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendum may be mailed to:

Maryland Department of Labor/Office of Administration

Attn: Tenisha Tunstall

25-003235-0036

100 S. Charles Street, 5

th

Floor

Baltimore, MD 21201

For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov

The MD State Application Form can be found online.

The Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability, or veteran status.