Job Description

SUMMARY:

Under the general supervision of the VP, Clinical and Financial IT Services, the PACS Administrator is responsible for overseeing the day-to-day PACS system functionality. Coordinates long-term activity including the development of PACS and digital imaging initiatives as well as storage capacity. Coordinates work teams and provides technical support to users of Rhode Island Medical Imaging (RIMI) digital infrastructures that include the networking, telecommunication, and software systems that support RIMI's mission. Participates in the development, implementation, and maintenance of computer-based information systems and necessary modifications to computer software. Provides input regarding vendor-proposed hardware and software additions and changes.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Ensure accurate and timely transmission of images and data to the appropriate destinations; participate in modifying, developing, and improving the hardware and software for the RIS, PACS, and supporting systems; manages the maintenance of department computer hardware. Correct production problems by analyzing programs or systems to determine root causes; implement solutions that prevent recurrence. Such solutions may include altering incorrect files, modifying existing computer systems and schedules, writing and running special programs, and consulting with client department personnel, operations, or other technical experts. Evaluate the solution to confirm that all corrections have been properly made with no unanticipated and/or undesirable side effects. Participate in the selection, implementation, and maintenance of information systems best suited to the operational needs of RIMI departments. Install, configure, maintain, and troubleshoot software. Perform timely installation of new software releases and corrective codes on the server supplied by the vendor; installs client software for users. Assist staff and outside users with difficult problems related to applications; respond to and resolve end user technical problems regarding equipment and software performance and capabilities. Provide input into the evaluation of new technical proposals to determine their appropriateness and compatibility for RIMI's operation as needed. May write or alter program code after determining appropriate language and environment for the program. Analyze and document problems with vendor-supplied software and generate documentation for submission of software problems to vendor; contact outside resources for input into resolving software problems and apply corrective action. Provide individual and group instruction on the use of equipment, software, and network features as needed. Monitor PACS and VNA system usage and storage. Partner with clinical staff and vendors to support image exchange processes. Troubleshoot, test, and assist with issues related to diagnostic monitors. Assists with on-call support after hours as assigned. Performs all other duties as assigned.

BASIC KNOWLEDGE/SKILLS:

Knowledge of hardware and software systems and components used; ability to effectively manipulate computer hardware, software, and systems. Skills necessary to promptly detect, analyze, and resolve computer software problems, sometimes with little time or data. Ability to assist less experienced staff with technical issues; ability to respond to telephone support and carefully work through problems. Skills necessary to express ideas; ability to prepare and present oral and written reports. Ability to provide useful advice and/or to facilitate discussion with other departments regarding future needs or changes. Ability to quickly absorb and learn new technologies including software and hardware components; ability to anticipate future applicability to RIMI operations. Excellent written/oral communication skills required. Ability to work well under pressure and on concurrent multidisciplinary projects. Ability to work effectively with diverse groups of people.

QUALIFICATIONS:

Experience with InteleRad/Clario systems preferred. Picture Archiving and Communication Systems experience preferred. Understanding of Radiology Department workflow is a plus. Proficiency in office automation systems including: + PACS Configuration and Management
+ PACS Bridge Configuration and Management
+ VNA configuration and management, including familiarity with IOCM
+ Software Configurations / Installations / Upgrades
+ Modality Connectivity
+ System/Server Backup Management
+ Teleradiology Configuration and Support
+ Software Configurations / Installations / Upgrades
+ Modality Configurations / Installations / Troubleshooting / Maintenance
+ SSL VPN and remote access configuration and support

EDUCATION:

Bachelor's degree in related healthcare discipline or information systems preferred. Combination of relevant education and work experience may be considered.

PHYSICAL DEMANDS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed. The requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual's competencies and customer requirements impact the actual role performed. Prolonged periods of repetitive sitting and standing at a desk and working on a computer. Must be able to lift up to 50 pounds. Must be able to perform all essential duties without restriction.

Join an award-winning organization! With numerous private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island.

RIMI also has the honor of being named an eight-time winner of Providence Business News' Healthiest Employers of Rhode Island Award, most recently in 2025!

RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company "swag," yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, student loan repayment program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.

Equal Opportunity Employer

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