Job Description

Join Our Dynamic Team at Vacation Homes Collection

Are you passionate about customer service and building meaningful relationships? Do you thrive in a fast-paced, team-oriented environment? If so, we'd love for you to join our Owner Relations Team at Vacation Homes Collection, proudly serving the Gulf Shores, AL area.

Position: Owner Relations Manager

Location: Gulf Shores, AL

Hours: Monday-Friday, 9am-5pm (Rotating weekend on-call shifts)

Type: Full-Time Salary

What We Offer:

A Rewarding and Inclusive Work Environment

Join a company with a vibrant culture where your contributions are valued and your work directly impacts our success.

Supportive Team Atmosphere

Collaborate with an energetic, dedicated team committed to delivering

top-notch customer service

to our property owners.

Room to Grow

As our business expands, you'll have opportunities for personal and professional development within the company.

A Beautiful Work Environment

Enjoy working in some of the most stunning beach locations in Florida, surrounded by breathtaking views.

Key Responsibilities:

Engage with property owners via phone, email, text, and in-person meetings to understand their goals and preferences. Develop and maintain strong relationships with owners built on trust, professionalism, and responsiveness. Oversee the

onboarding of new owners and properties

, ensuring a smooth and thorough transition process. Review and assess

monthly owner statements

to ensure accuracy and transparency. Conduct

routine property inspections

to verify maintenance standards and guest readiness. Collaborate with Operations, Housekeeping, and Maintenance teams to resolve issues and share property-specific needs. Partner with the Revenue Management team with data gathering and performance insights to

optimize property performance

. Assist with

offboarding

, focusing on retention first while maintaining professionalism. Maintain accurate records of owner and property communication. Uphold and promote our company's

culture, mission, and core values

in every interaction.

Preferred Skills:

Solution-Oriented & Resourceful Resilient & Optimistic Team Player Energy A positive, self-motivated individual who thrives in a fast-paced environment A passion for delivering exceptional service with a personal touch Ability to multitask, stay organized, and solve problems efficiently Strong communication and relationship-building skills

What You'll Get

Great Work-Life Balance

: Typical schedule is

Monday-Friday, 9 AM-5 PM

, with some on call weekend shifts (when requested).

Supportive Team Culture

: Friendly, driven coworkers and a leadership team that values your contributions.

Career Growth Potential

: Be part of a fast-growing company with room to grow.

Impactful Work

: Your role directly enhances the experience for guests and homeowners alike.

Benefits:

Medical, Dental, Vision, Life Insurance, Accidental Insurance, Long Term Disability, 401K with 4% company match, 8 Paid Holidays, Paid Time Off, and much more!



Valid Driver's License



Minimum 1 Year Customer Service Experience.



Available to work holidays and weekends.



Reliable transportation to and from work



Completed Culture Index Survey



As part of our application process, we invite you to complete the Culture Index survey. This survey helps us understand your unique strengths and how you may fit into our team culture. It doesn't take a lot of time to complete, and we kindly ask that you do so at the same time you submit your application to ensure a smooth and efficient process.



Culture Index Survey Link -> Culture Index


Vacation Homes Collection, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vacation Homes Collection makes hiring decisions based solely on qualifications, merit, and business needs at the time.