Job Description

Description:

Position Summary

The Overnight Front Desk Concierge represents Radkin Concierge

and serves as the main point of contact for residents, quests, and

authorized vendors during overnight hours. This role ensures

building security protocols are upheld, provides excellent

hospitality service, maintains accurate logs, and manages access

control procedures.


Essential Duties & Responsibilities

Monitor lobby presence, cameras, doors, and access points to

ensure safety overnight

Answer calls, emails, and assist residents & guests

professionally and promptly

Manage guest/vendor check-ins and verify ID when applicable Document all overnight activity in shift logs accurately prior to

end of shift

Ensure packages or deliveries are properly logged and secured

if applicable

Maintain clean, organized, quiet, and professional lobby

environment

Escalate emergencies, property issues, and suspicious activity

per SOP protocols

Complete assigned overnight tasks from operations checklist

(daily/weekly)

Provide customer service aligned with Radkin Luxury

Hospitality Standards

Maintain confidentiality and protect resident privacy at all

times
Requirements:
Prior concierge, hotel front desk, security, or building

operations experience preferred

Strong communication and customer service skills Reliable, punctual, respectful, and professional demeanor Able to stay alert and focused during overnight shift hours Comfortable with technology (tablets, apps, forms, logs,

access control systems

* Must be authorized to work in the United States