Job Description

Description

Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7222 or TTY Relay Service at 711.

DRS is seeking a highly engaged organizational change management (OCM) analyst to join the project team for a transformational technology implementation project. You will synthesize organizational and change impact data into meaningful actions and recommendations that contribute to the realization of value for customers and team members. You don\'t need to be a pension expert, just a great team player who loves to help people succeed with transformational change projects. If this sounds like you, please keep reading!
About DRS
Here at the Department of Retirement Systems (DRS), we are responsible for providing information, tools, expertise, and services that ensure our members receive the retirement benefits they earn while in public service. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and serve over 750,000 current and former public employees in Washington.

Our Customers
Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers. Our customers expect to be treated respectfully, to receive responsive service, and for the information they receive to be right. We are dedicated to our customers and to meeting and exceeding these expectations.

Our Location
Our office is located in Tumwater, part of the Olympia/Tumwater/Lacey tri-city area on the southernmost tip of Puget Sound. We are part of a community rich in history, culture, and natural beauty.

Why Work for DRS?
At DRS, we are one team. Regardless of what our specific duties may be, we are all dedicated to one purpose: serving our customers. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) customer expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

At DRS, team members enjoy:

• $1000 COVID booster incentive with up-to-date vaccination
• A modern work environment
• Flexible and compressed work schedules
• Free parking
• Commute Trip Reduction
• Infants at Work Program
• Tuition reimbursement
• Eligibility for Public Service Loan Forgiveness
• Opportunities for professional growth
• Commitment to team member safety and wellness
• Community involvement/charitable giving

Come join our team!

Duties

The position:

We are seeking an Organizational Change Management (OCM) Analyst who will contribute to achieving expected project outcomes by analyzing change impacts and organizational readiness, making recommendations, performing proactive intervention, and facilitating cross-functional resource teams responsible for analyzing and synthesizing complex change impacts for users and administrators. The CORE: Pension Administration Modernization (PAM) project is a multi-year, multi-million-dollar complex technology project that will require collaboration with both DRS team members and vendors. The OCM program is critical to achieving expected project outcomes while minimizing operational disruption and ensuring our members receive the benefits they earn while in public service.

Reporting to the OCM Manager, you will provide expert advice and consultation regarding effective change management activities for agency-wide projects and initiatives. The OCM Analyst executes a wide variety of activities to support the progression of OCM throughout the project, including research, analysis, planning, group facilitation and execution of OCM tasks and activities. This position performs complex analysis of customer, team member and technical change impacts on processes and procedures, policies, and practices; monitors change readiness; and collaborates with the OCM team, project manager and other project team members. The OCM Analyst makes recommendations as needed to Leadership, the OCM Manager, Training Lead and Communication Lead based on this analysis.

Qualifications

Qualifications For This Position Include:

• A Bachelor\'s Degree in Business Administration, Organizational Development, Public Administration, or allied field and at least three (3) years of progressively responsible experience conducting research, analyzing data or process improvement in a professional setting (additional qualifying experience may substitute, year for year for education);
• At least three (3) years of experience assessing, analyzing, planning, developing, implementing, and maintaining effective organizational change management strategies;
• Demonstrated proficiency in developing visual representations of data;
• Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2013 or newer); and

Desirable Qualifications:

• Experience with retirement systems, rules, policies and procedures;
• Familiarity with governmental fiscal note and budget cycles;
• Active participation in technical system implementations on a project team;
• Certified Prosci\xc2\xae Change Practitioner;
• Additional position-specific competencies:

Analysis
Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations/decisions.

Researching and Gathering Information
Effectively identifies, collects, organizes and documents relevant data and information in ways that make the information most useful for subsequent assessment, analysis, action and/or investigation.

Planning
Accurately scopes change impacts by audience. Independently or in collaboration, identifies clear goals, objectives, and outcomes related to OCM aspects of a project. Breaks down OCM work into process steps; contributes these into the Project Schedules and assignments, and anticipates and adjusts for barriers and roadblocks. Measures performance against goals and evaluates results.

Coordinating and Organizing
Effectively organizes work and coordinates activities, services, and schedules to ensure smooth and efficient operation of work. Is an effective communications link and reliable source of information for others. Keeps appropriate audiences informed of the status of OCM related actions, activities and accountability.

Facilitating Others
Effectively organizes, coordinates and leads small groups and/or OCM aspects of project work to accomplish specific goals. Manages change by providing the needed structure and environment for interactions to be effective. Is an effective communications link and reliable source of information for others.

Learning Agility
Uses challenges as opportunities to improve; turns mistakes into learning opportunities. Model change agility as a proactive learner, seeks opportunities to stretch skills and gain additional exposure and experience, modeling a Growth Mindset, and generally leading change.

Communication
Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Functional and Technical Skills
Demonstrates a designated level of proficiency in technical skills or knowledge to demonstrate an understanding of the change impact by role and successfully accomplish the OCM function(s). Keeps up with current developments and trends in area(s) of expertise, including and not limited to OCM.

Adaptability/Flexibility
Maintains effectiveness when experiencing major changes in work tasks or the work environment. Adapts easily to changing business needs, adjusting effectively to work and within new structures, processes, requirements, or cultures to achieve successful solutions. Demonstrates openness to new and different ways of doing things.

Reading, Comprehending and Retaining Information
Accurately reads, interprets, and retains information from written material, including rules, regulations, manuals, and instructions. Effectively applies the information in communicating with others, carrying out work activities, making recommendations, and solving problems.

Commitment to Diversity
Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Supplemental Information

Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply for this opportunity. Be sure to complete all sections of the electronic application and answer all supplemental questions. Resumes will not be accepted in lieu of completing the work history section of the application template. Applications with comments "see attachments" will be considered incomplete. Only those applicants whose background and experience most closely matches the desirable qualifications and competencies of this position will be considered for this opportunity.

Please attach the following to your online application:

• A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position;
• A chronological resume outlining your experience to-date.

Important Information:

• If you are a preferred candidate for this position, a professional reference from your current or most recent supervisor will be required.
• Please provide three professional references who can endorse your work performance, technical skills, and knowledge. A preferred professional reference would include a supervisor or manager.
• A job offer is contingent upon completion of a background check that includes a criminal record review.
• Candidates who are offered a job with DRS must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• DRS complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veteran\'s Preference: Applicants wishing to claim Veteran\'s Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran\'s Preference and guidance on how to determine if you are eligible,

The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at .

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