Job Description

Date Opened: Friday, December 05, 2025 12:00 AM

Close Date: Sunday, December 14, 2025 12:00 AM

Department: Aviation Department

Function Operations Management

Salary: $83,208.00 - $104,010.00 Commensurate with Experience

Welcome to the City of Charlotte
Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

SUMMARY
Responsible for defining, assigning, managing and optimizing City of Charlotte Aviation Department workspace and associated amenities. This role's primary focus is to ensure that the Department of Aviation is providing suitable and adequate assigned workspace as required to support employee's job responsibilities. Said workspace should promote productivity, collaboration, well-being, and a positive overall employee experience. This position will report directly to the Business and Revenue Process Development Manager and will work closely with stakeholders from all departments within the Department of Aviation with increased involvement with: Technology, HR, Facilities, Finance, and Procurement. Additionally, this position will be responsible for evaluating and planning space needs within all administrative buildings to ensure Airport Leadership is informed of critical milestones and space limitations/planning. Major Duties & Responsibilities:
1. Analyze and maintain the current space program inventory ensuring that it is accurate and reflective of current employee assignments and furniture standards
2. Plan and budget for future employee space needs in conjunction with approved staff level changes and overall employee space initiatives
3. Plan and design workspace standards to align with business objectives and employee needs, considering differing teamwork styles and equitable work environments.
4. Implement and manage tools and technologies that support employee space planning. Utilizing data from various software and systems to track workplace performance, identify trends, and provide direction for the facility management with key stakeholders. Utilize data to track workplace performance, identify trends, and make data-driven decisions related to facilities management.
5. Collaborate and coordinate with critical internal stakeholders (Facilities, IT, HR, Finance, B&R) to identify, manage and maintain employee space resources including, furniture, equipment, computers, seating, etc..
6. Actively communicate with organization employees regarding upcoming process changes, space updates or inform about workplace changes and initiatives.
7. Establish relationship with relevant vendors that supply furniture, design, or technology services which enhance employee space initiatives.
8. Analyzing effective and efficient use of employee space within all Aviation administrative buildings identifying areas of improvement and creating and presenting space improvement reports.
9. Actively monitor space risks to foresee/identify potential problems and proactively identify creative solutions to address in advance.
10. Complete post implementation reviews and audits to ensure successful delivery has been achieved and to ensure that ongoing improvements can be made.
11. Maintain a general understanding of all the key business units within aviation to help facilitate future process understanding.
12. Stay current on future office space trends and technologies
13. Other duties as assigned Minimum Qualifications:
Requires a High School diploma or equivalent with seven (7) years related work experience, or Associates degree with five (5) years related work experience, or Bachelor's degree with three (3) years related work experience.Preferred Qualifications:
Degree in Business, or Project Management, Space Planning Management, Process Management, Process Control Management, or similar with four (4) years of experience. Background in Interior design, Strategic management/planning, Interior architecture, Project/Process Management certifications preferred.Knowledge, Skills & Abilities:
Knowledge of:Space Management and Optimization Continuous improvement concepts and business management software Microsoft Suite (Excel, Word, PowerPoint, etc.) Familiarity with workplace technologies including any desk and room booking systems and/or, design/space planning tools Implementing a framework of continuous improvement in an organization Hands-on implementation of continuous improvement programs Designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure Understanding of City procurement and contracting processes and systems Closeout documentation process


Skill in:Organizational and communication skills (verbal and written) Report and procedure writing Technological Proficiency with various systems and software relating to workplace space optimization and planning Collaboration; Leading multiple teams and project coordination Strong analytical, troubleshooting, project and product management, including a thorough understanding of how to interpret business needs and translate them into operational requirements Attention to detail and accuracy Enthusiasm and willingness to participate and work well in a team environment Time management Proactive thinking and adaptability Change Management

Ability to:Work cooperatively with other City employees and the public Apply conflict resolution techniques and problem solve Interact professionally with a diverse group of partners, senior managers, stakeholders, and subject matter experts Learn Airport processes and ask appropriate questions Work safely and securely in public areas with the situational awareness Quickly develop rapport with other departments and divisions
Physical and Sensory Requirements:This position often is sedentary in nature and may require long periods of sitting during meetings. Carrying; e.g. large book or document binders and laptop. Reaching; e.g. placing or removing materials such as books and binders to and from shelves. Lifting/Kneeling/Squatting; e.g. to load paper and print toner cartridges into electronic computerized printers and copiers. Standing Twisting Sensory requirements include: touch, hearing, and vision (distance, near, peripheral)
General Information:Standard office hours apply, however schedule subject to irregular hours, overtime, and emergency calls back to work. Valid driver's license in state of residency and ability to obtain and maintain a City Driving Permit. Ability to pass a background check in advance of start date required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.


CONDITIONS OF EMPLOYMENT
The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.