Job Description

Order Resolution Specialist

CabinetParts.com

| Pompano Beach, FL | $20-24/hr | Full-time, On-site

About the Role

You'll own the resolution of order exceptions from start to finish--supplier delays, shipping issues, damaged items, and inventory discrepancies. This position requires independent problem-solving, clear communication, and persistence in chasing down answers across multiple systems and vendors.



This is not a call center position. You're solving operational problems, not reading scripts.

Responsibilities

Investigate and resolve order exceptions including shipment delays, missing items, damaged goods, and tracking discrepancies Coordinate with suppliers, warehouses, and carriers to expedite resolutions Maintain accurate documentation of issues and resolutions Identify recurring problems and escalate patterns to management Communicate directly with customers when necessary to provide updates and solutions

Requirements

2+ years in e-commerce operations, order management, or fulfillment Ability to manage multiple open issues simultaneously without dropping threads Strong written communication--clear, concise, factual Comfortable working independently with minimal supervision Detail-oriented with strong organizational habits

We're Looking For

Someone who genuinely enjoys solving problems Self-starters who track their own follow-ups People looking for stability, not a short-term stop

Compensation & Benefits

$20-$24/hour based on experience Medical, dental, and vision insurance IRA with company match Paid time off and holidays Employee discount Monday-Friday schedule, no evenings or weekends

About

CabinetParts.com

We're a specialty e-commerce company serving professional contractors and DIY customers in the cabinet hardware industry. Small team, low drama, direct impact on operations.