Job Description

Description:

The Direct to Portal Operations Specialist/Order Operations reports to the Director Ecommerce, OTC & Govt Operations. Will be responsible for the overall maintenance, functionality, and user support for the company's online portal. This role acts as a primary liaison between the business, technical teams, and external users, including healthcare professionals, pharmacies, and government users. Ensures that all portal content is current and that users can easily access critical information, such as product details, training materials, and support resources. This role requires strong communication skills, a high level of technical proficiency, analytical and decision-making skills, and a deep understanding of pharmaceutical industry regulations and compliance standards.

Essential Functions:

Manage user accounts, including access requests, password resets, and permission adjustments. Serve as the first point of contact for external and internal users with questions, issues, or technical problems related to the portal. Ensure all content is accurate, up-to-date, and compliant with pharmaceutical industry guidelines. Coordinate with marketing, sales, and regulatory teams to upload and update product information, customer information, marketing materials, and regulatory documents. Provide training and educational materials to help users navigate and utilize the portal effectively. Track, report, and analyze key portal usage metrics, user feedback, and system performance. Analyze data to identify areas for improvement in user experience and engagement. Handle all processes for onboarding a product and customer to the 3PL, including the transfer of the product and routine inventory checks. Serve as a liaison to sales team, AR, and Customer Master team to onboard customers to the portal. Work with vendors and internal IT to manage, troubleshoot, and enhance the functionality of the portal. Work with cross-functional teams, including IT, marketing, and legal, to launch new portal features and resolve technical issues.

Additional Responsibilities:

Education:

High School or GED - Required

Experience:

2 years or more of customer service experience 2 years or more of E-Commerce experience

Skills:

Computer skills with the ability to learn new systems quickly. - Proficient Excellent verbal and written communication skills to interact with diverse internal and external stakeholders. - Proficient Must be able to process data and make quick decisions on portal issues. - Proficient Meticulous attention to detail to ensure data accuracy and regulatory compliance. - Proficient Strong organizational and time-management skills to effectively prioritize and manage multiple tasks. - Proficient

Specialized Knowledge:

Proficient with Microsoft Office Suites.

Licenses: