Job Description

Eaton's Critical Power Solutions division is currently seeking an Order Fulfillment Manager to join our team in beautiful Raleigh, NC!



As an Order Fulfillment Manager, you will provide leadership and strategy across the 3PH Order Fulfillment Team, managing the perception of 3PH and driving accountability to customer commitments. This will require influence of priorities, coordination across cross-functional teams within engineering and operations, and a wholistic view of customer orders post order entry through final logistics.



The expected annual salary range for this role is $108,749 - $159,499 a year.


Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

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Lead the order fulfillment team to influence 3PH commitments and monitor schedule attainment of UPS, Battery Cabinet, and Accessories on behalf of the customer. Act as primary point of contact in representing Raleigh 3PH manufacturing with customers, sales, customer service, and project management. Disseminate questions to engineering or plant resources for timely resolution. Protect the reputation of Eaton, CPS and 3PH in all communications. Maintain general awareness of product line performance vs commitments and message as appropriate to update customers or invested parties. Provide AWSD on behalf of the team if commitments are in jeopardy. Facilitate cross-functional '72 hr' reviews with engineering team(s), customer service, supply chain, operations, and systems test to ensure accurate commitments to customers for engineer to order solutions. Collaborate with drop ship scheduling to meet requested project timelines. Maintain a Factory Witness Test master schedule and work with systems test, operations, and engineering to balance resources and capacity in all commitments. Ensure factory witness test readiness prior to customer visits/virtual events. Host customers for world-class Factory Witness Test experiences. Capture customer feedback and coordinate resolution. Maintain dashboards to monitor customer commitments on standard, configured to order, and engineered to order solutions. Monitor Hyperscale & large customer accounts to understand the context of performance and appropriately balance prioritization and communications. Leverage cross-functional skills to influence order prioritization through engineering, supply chain, operations, test, and logistics. Calibrate regularly with Demand Planning & Operations to understand current backlog and necessary lead-times due to material availability or general capacity. Work proactively to remove roadblocks and mitigate risks after order entry through final logistics to avoid unnecessary delays for the customer. Participate actively in monthly financial forecasting and SIOP demand planning. Understand the primary drivers and largest projects for forecasted demand shared by the product management team in SIOP. Develop strong relationships with primary points of contact in project management, product management, service, sales, engineering, and operations. Develop a strong team that acts with a customer first mindset, is influential within the manufacturing org, and is capable of clear, concise, and balanced external communications to a range of audiences (especially customers).

Qualifications:

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Basic Qualifications:

Minimum of a Bachelor's degree from an accredited institution Minimum of five (5) years experience in supply chain, manufacturing or operations Must be legally authorized to work in the US without company sponsorship now and in the future. Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. Relocation is available for candidates living more than 50 miles from Raleigh, NC

Preferred Qualifications:

SAP Experience Experience in customer project management Project management certification Master's Degree in Business, Supply Chain or related field Previous experience in production scheduling in a Make to Order manufacturing environment

Position Criteria:

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Ability to demonstrate knowledge of ERP requirements and customer order processing Basic understanding of bill of materials, product costing, order entry, and typical supply chain functions. Ability to demonstrate problem solving and analytical skills Excellent interpersonal skills, including strong verbal and written communication skills Ability to manage and develop a team. Ability to present data effectively to support recommendations regarding supply/demand plan. Ability to adjust work priorities to meet continuously changing schedules. Maintaining sense of urgency to customers' requirements.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.



Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.



You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.



To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.



We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.