Job Description

SCHEDULER

Seeking outgoing, organized and detail-oriented individual to join our team at Black Hills Oral Surgery & Dental Implant Center at our Spearfish and Rapid City offices. The scheduler serves as the first point of contact for our patients and referring offices. This role is responsible for scheduling surgical and consultation appointments, verifying insurance, and ensuring all pre-appointment requirements are met. The ideal candidate is professional, caring, and able to balance accuracy with efficiency in a busy clinical environment. Previous experience in a dental, oral surgery, or medical scheduling role preferred.

Responsibilities

Answer and route incoming calls promptly and professionally Schedule new and existing patient appointments for consultations and surgeries Communicate clearly with patients regarding preparation instructions, paperwork, and insurance requirements Verify insurance benefits and obtain necessary pre-authorizations Coordinate scheduling with the surgical team and referring offices. Schedule appointments and manage the clinic's calendar efficiently. Handle patient inquiries and provide exceptional customer service. Maintain accurate medical records and ensure compliance with HIPAA regulations. Utilize electronic health record (EHR) systems for patient data management. Provide excellent customer service by addressing patient questions and concerns with empathy and professionalism Support the front office team with check-in, check-out, and other administrative duties as needed
Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Paid time off Retirement plan
Work Location: In person