Job Description

About the Role:

The Ophthalmology Front Desk Receptionist at Oklahoma Eye Surgeons, PLLC serves as the vital first point of contact for patients seeking eye care services. This role is essential in creating a welcoming and professional environment by managing patient check-ins, scheduling appointments, and handling inquiries with empathy and efficiency. The receptionist ensures accurate collection and verification of patient information, insurance details, and medical histories to facilitate smooth clinical operations. By coordinating communication between patients, medical staff, and insurance providers, the receptionist supports the overall patient experience and clinic workflow. Ultimately, this position contributes significantly to the practice's reputation for exceptional patient care and operational excellence.

Minimum Qualifications:

High school diploma or equivalent. Previous experience in a medical office or healthcare setting, preferably in ophthalmology or a related specialty. Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office). Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals. Basic knowledge of medical terminology related to ophthalmology.

Preferred Qualifications:

Experience with insurance verification and billing processes specific to ophthalmology. Familiarity with HIPAA compliance and patient confidentiality standards. Demonstrated ability to handle multiple tasks efficiently in a fast-paced clinical environment.

Responsibilities:

Greet and welcome patients promptly and courteously upon arrival at the clinic. Manage appointment scheduling, cancellations, and rescheduling using the clinic's electronic health record (EHR) system. Verify patient insurance coverage and collect necessary co-payments or fees at the time of service. Maintain accurate and confidential patient records, ensuring compliance with HIPAA regulations. Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate clinical or administrative staff. Coordinate patient flow by communicating effectively with ophthalmologists, technicians, and other team members. Assist patients with completing necessary forms and provide clear instructions regarding clinic policies and procedures. Handle administrative tasks such as filing, faxing, and managing correspondence related to patient care.

Skills:

The required skills enable the receptionist to manage patient interactions smoothly, ensuring that each individual feels valued and informed from the moment they enter the clinic. Proficiency with EHR systems and office software is critical for accurate scheduling, record-keeping, and communication with clinical staff. Strong communication skills are used daily to clarify patient needs, explain procedures, and coordinate with insurance providers, which helps reduce administrative errors and delays. Preferred skills such as bilingual communication and insurance billing knowledge enhance the receptionist's ability to serve a broader patient base and streamline financial processes. Together, these skills support a seamless front desk operation that upholds the clinic's standards of patient-centered care and operational efficiency.



Oklahoma Eye Surgeons is a fast-growing business, and we strongly adhere to our core value of being a blessing to every person that is brought to us. We also individually curate each patient's treatment plan to fit their visual needs.


We only seek candidates who have a calling for healthcare and a compassion to care for our staff, patients, and their loved ones. If this opportunity is of interest, please forward your resume to our Human Resources.


Job Type: Full-time


Schedule:



8-hour shift

Work Location: In person