Job Description

JOB DESCRIPTION


Methodist Hospital is looking to hire a Security Operations Center Operator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

FTE 1.0, 40 hours per week, day shift, Tuesday - Saturday, 0600 - 1430.


The primary role and responsibility of the Security Operations Center Operator (SOC) is to protect people, property, information, and the reputation of HealthPartners and Park Nicollet organizations. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls requiring various problem-solving techniques, judgment, and verbal de-escalation. The SOC Dispatcher will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to colleagues, patients, visitors, and members. The SOC Dispatcher supports all HealthPartners properties and work locations in preparedness, response, and recovery from both routine and emergency incidents. This position is responsible for communicating information surrounding incidents to leadership as appropriate. The (SOC) will use best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business continuity, the brand and/or colleagues. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills, and be detail oriented.

Work Schedule:

Minimum Qualifications:

One or more of the following other educational or experience related requirements.

Law Enforcement 2/4-year degree or currently in classes. Military Experience as applicable. Previous law enforcement experience. Previous experience in health care security.

Required coursework to be completed upon hire:

Successful completion of the New Dispatcher 25-day Training Program, including Department Verbal De-escalation Training. Required successful completion within 12 months of hire include APCO Public Safety Telecommunicator Certification and FEMA ICS 100, 200, 700, 906 & 907.

Licensure / Registrations / Certification:

CPR Class C Certification Unrestricted Driver's License, Class C

Knowledge, Skills, and Abilities:

Proven proficiency in the operation of computer word processing programs & Microsoft office programs. Utilization of telephones, pagers and 2-way phone/radios for communications. Surveillance and monitoring equipment, access systems operations.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!



JOB INFO


Job Identification
115846
Organization
Methodist Hospital, HealthPartners Enterprise
Posting Date
11/20/2025, 01:59 PM
Locations
Methodist Hospital
Work Schedule
Day shift, Tuesday - Saturday, 0600 - 1430
Hours Per Week/FTE
40 hrs weekly / 1.0 FTE
Job Shift
Day
Position Type
Full-time regular
Job Category
Safety/Security
Department
Security Call Center
Pay Range
$22.24 - $31.39 hourly
Pay Range Statement
Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
Overtime Eligibility Status
Non-Exempt
Worker Type
Employee