Operations Support Specialist

Mahwah, NJ, United States

Job Description

Company Description
Longbridge Financial, LLC (LBF) is an innovative company committed to responsibly helping senior homeowners reshape their financial future to improve their retirement. Working together with other reputable companies in the financial services industry, we are moving into exciting new directions for the reverse mortgage business and anticipate rapid expansion offering many opportunities for personal and professional growth. Recently recognized as an Industry Changemaker, Longbridge CEO Chris Mayer looks at the industry differently and values employees at all levels who drive our company forward. In fact, we are now a top 3 reverse mortgage lender. Why work with us? At Longbridge Financial, “We do the right thing” is more than a mantra, it’s our guarantee. We want to attract the best and brightest—that’s why we’re committed to giving our employees the support they need and the respect they deserve. We offer competitive compensation packages and benefits, as well as a strong marketing and operations foundation. Join us for a rewarding career with remarkable growth potential. Ready to be changemaker and be a part of a team to help propel Longbridge to number one? LBF is adding to our Operations Team, we are looking to add an Operations Support Specialist. The ideal candidate will be responsible for performing a variety of duties to assist the Operations Team. Overall goal and intent are to increase efficiency within the Operations department. The Operations Support Specialists primary role is to provide support to the Operations team.


  • Perform administration roles within multiple software systems, including but not limited to adding users, unlocking users, and adjusting access.
  • Working with multiple software admins to fix problems and make systems more efficient.
  • Test and problem solve new programs and products in multiple software systems.
  • Backup for Lock desk
  • Identifies and introduces methods to update, simplify, and enhance reporting processes and procedures
  • Participates in special projects and initiatives and performs special assignments.
  • Coordinates credentials for new hires.
  • Serves as a liaison, at times, to minimize operational disruptions.
  • Receive inbound emails and phone calls from employees with process questions.
  • Complete assignments as directed.

Skills / Qualification:
  • Attention to detail
  • Self-motivated
  • Proactive
  • Proficient in MS Office Applications such as Word, Excel, PowerPoint, and the ability to learn new software.
  • Proficient in ReverseVision loan software, a plus
  • Expert knowledge of reverse mortgage products and guidelines, a plus
  • Detail-oriented individual with good organizational ability
  • Excellent communication skills
  • Inquisitive, technically curious
  • Comfortable and effective in a remote work setup
  • Excellent verbal and written communication skills
  • Problem solving, analysis and solution oriented
  • Work as a team player
If you are interested in joining a leader in the reverse mortgage industry, LBF is the company for you. Please email your resume today for immediate consideration.
Additional Information
  • Full benefits
  • 401(k) with company match
  • Paid time off
  • Working in a growing and dynamic industry
  • LBF is an EOE

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Mahwah, NJ, United States
  • Education
    Not mentioned