Job Description

Operations Support Specialist

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Local

CACI delivers industry leading Signals Intelligence exploitation and Electronic Warfare (SIGINT/EW) products that enable our nation\xe2\x80\x99s tactical warfighters to effectively utilize distributed grids of networked sensors, assets, and platforms to perform a variety of critical national security driven missions. We are seeking to grow our highly capable operations support team with a talented, passionate individual who is excited about using and supporting state-of-the-art, user-centric technologies to profoundly impact the U.S. defense and intelligence communities. The successful candidate is an individual who is never satisfied with continuing with the status quo just because \xe2\x80\x9cit\xe2\x80\x99s the way things have always been done\xe2\x80\x9d.

What You\xe2\x80\x99ll get to Do:

Resolve various military customers\xe2\x80\x99 hardware and software functionality problems by providing a high degree of timely customer service and technical expertise. Provide customer training on CACI software via chat, phone, or classroom-based methods and assist on installation of systems for customer\'s platforms and ground sites.

More About the Role:

Under limited supervision, perform a variety of specific professional tasks to include;

• Monitoring, troubleshooting, configuring, and training of CACI specific products such as APERTURE, POINTGUARD, and GEOnet
• Maintain operational readiness of deployed systems including network and storage administration via various scripts and manual Unix/Linux line commands
• Operational support of fielded systems (training, documentation, tech assists, mission planning)
• Provide hardware & software technical support to external and internal customers
• Ensure software bugs are written and tracked properly via JIRA
• Attend \xe2\x80\x9cJIRA bug juries\xe2\x80\x9d to provide an operational perspective
• Provide testing of newly deployed operational software builds
• Present weekly/monthly status and activity reports and executive high-level metrics to internal and external customers
• Provide after-hours troubleshooting support when needed
• Work closely with developers, quality assurance, security, and support teams to achieve project objectives
• Travel to customer sites for test events and to provide training
• Configure systems IAW project requirements
• Provide high-level demonstrations of CACI products

You\xe2\x80\x99ll Bring These Qualifications:

• Active TS/SCI CI poly required
• Typically has a University Degree (BA/BS) or equivalent experience and a minimum of 5 years related work experience
• Previous experience with military Signals Intelligence (SIGINT) and overall Intelligence, Surveillance, and Reconnaissance (ISR) capabilities, operations, and related qualifications
• Must have, or be willing to obtain within 6 months of hiring, a current certification compliant with DoD 8570 IAT level 1 (COMPTIA Network+ CE)
• Ability to travel up to 25%
• Must be able to obtain Counter-Intelligence (CI) Polygraph
• Experience with Linux operating systems
• Ability to manage tasks for multiple concurrent projects
• Self-starter with good interpersonal and written/verbal communication skills

These Qualifications Would Be Nice to Have:

• Experience with Navy Surface and airborne cryptologic systems such as SSEE INC E/F, BANSHEE, and CCOP, or similar Joint-Service solutions.
• Experience operating and configuring DRT-based equipment
• Significant experience with Linux operating systems
• Current certification compliant with DoD 8570 IAT level 2 (COMPTIA Security +)
• Bash/Python Scripting experience
• Experience with GEOnet and/or POINTGUARD

What We can Offer You:

- We\xe2\x80\x99ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation\xe2\x80\x99s highest priorities.
- For over 55 years, the principles of CACI\xe2\x80\x99s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

CACI International