Job Description

Summary


We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.


Oversees and manages the performance of housekeepers to ensure efficient and profitable operations.

Coach and train all housekeepers to ensure superior products for guest satisfaction.

Inspects guestrooms and gives appropriate feedback to housekeepers

Periodically inventories supply and equipment

Effectively execute the flow of work through assigning tasks of sorting, washing, folding, and ironing according to company guidelines.

Inspects and evaluates physical condition of establishment

Prepare and analyze reports on labor cost and production of operation

Participate in the daily line-up and regular training/departmental meetings

Maintain Supplies and report to Executive Housekeeping Manager Items to be ordered for efficient operations on a daily basis

Adhere to safety guidelines

Assists with corrective action to continuously improve service results

Assists with interviews, schedules, training, coaching, and counseling, resolving problems, providing open communication, and recommending discipline when appropriate Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability

Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner

Support and assist team members in handling guest inquiries and requests and in resolving guest complaints

Schedule, assign daily work, lead pre-shift meetings, inform and train team members

Monitor, observe and assist in evaluating team member performance

Monitor lobby traffic and adjust staffing accordingly

Motivate front desk agent team with fun and light-hearted competitions and other interactive activities.

Communicate all relevant guest and group activity to proper internal parties.

Run daily reports.

Ensure special touches by all members of Front Desk team.

Take incoming reservation calls.

All other duties as assigned by leadership
Qualifications

High school diploma or General Education Degree 1+ years of relevant work experience in similar scope and title * Experience within luxury brand/markets