Job Description

Schedule:

2:30p-11p Tues-Sat

Salary:

At Lincoln Recovery, we value transparency and fairness. The salary for this position is $50,000 - $60,000 yearly, depending on experience and qualifications.

About us:

At Lincoln Recovery, we believe real change starts with connection. Everyone deserves support, hope, and the chance to move forward.



We're not just a treatment center, we're a team of people who care deeply about walking alongside those navigating substance use and mental health challenges. Helping someone believe in themselves again, that's what this work is about. And we've been fortunate to witness that kind of transformation time and time again.



Our team shows up every day with purpose. We're here for the tough moments and the quiet wins. We fight for people until they're strong enough to fight for themselves.



If you're someone who wants to be part of something meaningful, something that truly leaves people better than you found them, you'll find your place here.

Role Summary:

The Operations Supervisor is responsible for overseeing day-to-day facility operations while ensuring a safe, efficient, and supportive environment. The Operations Supervisor is responsible for educating, training, and guiding staff on their responsibilities to enhance the quality of client care.

Responsibilities:

In collaboration with the Director of Operations, oversee and manage the daily activities of Behavioral Health Technicians, ensuring execution of their responsibilities. Provide training, guidance, and mentorship to staff on operations procedures, documentation standards, and client interaction protocols. Oversee and assist Behavioral Health Technicians during new client intakes including orientation, search personal belongings and vehicles, and administer urine analysis, and admission paperwork. Oversee and assist Behavioral Health Technicians while monitoring clients during detoxification process. Ensure accurate and timely completion of all client-related and operational documentation. Maintain staff schedules, ensuring coverage for shifts and operational needs. Manage client crises, de-escalate situations, and provide guidance to staff in crisis intervention strategies. Collaborate with all departments to ensure client needs and concerns are addressed. Identify individuals under the influence of alcohol and/or substances, and report and document findings as required. Motivate clients to actively participate in their recovery and offer support during difficult moments. Respond to emergencies and initiates action as required. Attend and participate in staff meetings and required monthly trainings. Respect and maintain the confidentiality of all client information in accordance with facility policy and HIPAA regulations. Other duties as assigned by Director of Operations to support overall facility operations.

Preferred Qualifications:

Prior experience working in a residential treatment facility, substance abuse program, or behavioral health setting, with a strong understanding of the unique challenges in client care and facility management. Proven experience in a leadership or supervisory role, particularly overseeing direct care staff such as Behavioral Health Technicians, with the ability to manage, train, and evaluate teams effectively. Strong verbal and written communication skills, with the ability to collaborate across departments and build rapport with both staff and clients. Possess knowledge of HIPAA. Preferred candidates should be able to work well within a team and independently, effective communication skills, time management, ability to problem solve, and strong professional boundaries. Preferred candidate must be sensitive to religious, ethnic, and cultural differences. Familiarity with AA, NA, and/or SMART Recovery.

Minimum Requirements:

High School Diploma or GED Valid Driver's License Current CPR & First Aid Certification or willing to obtain Must successfully complete Background Check, Drug Screen, and TB Test

Physical Requirements:

Ability to stand, walk for prolonged periods, and climb stairs. Must have the ability to lift up to 20 lbs. Ability to drive for extended periods of time. Willingness to occasionally work outdoors in varying weather conditions.

Benefits:

PTO, Holiday, & Sick Time Health, Dental, & Vision Insurance Quarterly Bonuses based on KPI's Company Paid Life Insurance * Retirement Plan