Job Description

Description:

The Operations Specialist will act as a key link between customers, sales team and operations team for supporting both the day-to-day business and the future planning of the North America and Latin America teams.


Requirements:

Key Functions

Manage all SAP activities related to customer quoting / order entry Manage all supplier (interco and external) order placement and follow-up Forecasting analysis and coordination with Sales / Ops teams in Greer as well as HQ in Italy

Sales Support

Customer PO review and conversion to SAP sales order Communicate to warehouse team sales orders entered and ready for shipment Customer quote processing for both Pre-Sales and Tech Support (RMA tickets for out-of-warranty work, etc.) functions Create and track Loaner Agreements for machines in the field Manually create / edit documents not generated by SAP due to system limitations (Commercial Invoices, etc. for international customers) Create and complete production orders in SAP for all PN conversions (encoded ribbons, machine special configurations, etc.)

Logistics Support

Coordinate with suppliers to arrange inbound shipment of orders to North America office(s) Collaborate with shipping companies/brokers to get rates and transit times for each inbound shipment Create inbound shipping documents with FedEx when they offer the best rate Coordinate with customs brokers to resolve inbound clearance issues Issue POs to suppliers not centrally managed by HQ, including interco orders to Fintec, other branches, etc. Proactively track delivery dates and communicate changes/delays to customers

Customer Service

Monitoring and responding to all emails in the "Orders" Answering all inbound calls to "Sales" Maintain good rapport and working relationships with customers and suppliers Keep customer account information updated in SAP

Reporting

Create and manage the weekly backorder report for Sales & Ops teams Monthly/Quarterly/Annual run-rate tracking and analysis * Monthly forecast feedback to HQ for centrally procured items