Job Description

This position is responsible for the efficient day-to-day operations of a clinical department. The Operations Manager is tasked with the supervision, coordination, and evaluation of all support staff to ensure excellent patient care and satisfaction.

Essential Functions


Organizes, plans, audits, and oversees all department utilization and organization activities including schedule management, recommending, and implementing strategies to increase utilization and reduce appointment no shows and ensuring operational efficiencies are implemented. Responsible for financial related activity including monitoring and adhering to the clinical department budget. Manages workflow, performance, and overall clinical department operations achieving expert care, superb service, and maximum physician/staff productivity. Manages and oversees the day-to-day functions of the clinical department, delegates responsibilities and manages Clinic operations. Interviews, hires, onboards, and trains employees. Coaches, counsels, and develops employees. Maintains on-call and provides appointment schedules in the computer system. Handles patient complaints and prepares incident reports for leadership team review. Assesses and provides coordination for space needs and work orders within the clinical department. Supports and coordinates provider and support staff onboarding. Maintains regular and predictable attendance. Performs other duties as required.

Position Qualifications

Minimum Qualifications

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Bachelor's degree in related field with three (3) years of healthcare leadership experience or, Registered Nurse (RN) Degree with three (3) years of healthcare leadership experience, or * High school diploma or general education degree (GED) equivalent to five (5) years of healthcare leadership experience.