Job Description

The Operations Manager is responsible for the direction and supervision of all Fleet Leaders. They must ensure on-time service while meeting all customer expectations and maximizing fleet utilization. This role will also evaluate departmental challenges and develop improvements to the operations process.

JOB FUNCTIONS:

Manage the load assignment process, through supervision of direct reports, to meet the customer's expectations, empty mile targets & truck productivity objectives Analyze load balance multiple times daily, to identify where network imbalances will exist and to resolve current imbalances Communicate to customer service all potential and real service issues and imbalances Monitor key reporting & send out Deadhead and Idle trailer reports Review nightly summary from afterhours team, ensuring all issues are addressed Respond to all driver phone calls Establish weekly one on ones & monthly peer reviews, for accountability and transparency Provide to direct reports position objectives & training as necessary. Share daily performance results with direct reports Works closely with Fleet Leaders on retention (fair dispatch) policy, reduction of short miles, getting drivers home on weekends and obtaining drivers' hours to maximize utilization and comply with all safety regulations Provides direction for dispatching local drivers within service area; monitors hours worked by local drivers so that each driver does not drive in excess of DOT allotted hours Consults with the Senior Leadership Executives on strategic planning, operational and analysis support Establish and implement new and/or substantially revised organizational goals, policies, procedures as it pertains to the day to day operations to adapt to the current environment May include other duties as assigned by Management

KEY KNOWLEDGE & EXPERIENCE:

Any combination of education or experience equivalent to a four year degree 10+ years in-depth high volume field operational experience Superior analytical, communication and interpersonal skills; Strong problem solving and innovative thinking skills Extreme patience dealing with volatile situations; flawless follow-up procedures Comprehensive knowledge of regulations impacting daily operations (DOT - national and state) Proficient in MS Word, Excel, and Powerpoint; query and/or database application programs (Showcase or Access) * Strategic thinker with proven leadership skills