Job Description

Join our team at Montauk State Park as an Operations Manager!

One of Missouri's most treasured natural gems! Nestled amid rolling hills, crystal-clear rivers, and scenic trails, our park offers a vibrant and welcoming environment where every day is an opportunity to connect with nature, serve the public, and be part of a team dedicated to preserving the beauty and history of the Ozarks. If you're passionate about delivering excellent service, working in a dynamic outdoor setting, and making a positive impact on visitors' experiences, we want you on our team.

Summary of Position:

Work with General Manager in ensuring the facility runs according to Company standards, to ensure an excellent guest experience

Responsibilities:

Work with GM to provide input and implement long and short-range financial objectives to meet profitability goals.

Identify and address operational challenges while working with company leadership to ensure consistent delivery of excellent products and the highest level of employee and guest satisfaction.

Develop new and innovative ways to meet and respond to the needs and demands of the diverse customer base

Regularly walk the property and check for areas of improvement; interact with guest in a congenial and positive manner.

Work with other department heads on special projects assigned by the General Manager

Coach and develop Supervisor and Leads to ensure an understanding of job expectations and perform accordingly.

Actively participate in company management team meetings contributing to a positive team environment.

Support and understand the company's ISO management systems, policies, goals and initiatives and meet the specific responsibilities within these areas

Other duties as assigned by management

Position Requirements:

Ability to interact positively with management, coworkers, guests, vendors/suppliers and the public to promote a team effort and maintain a positive and professional approach

Must be organized and detail/task oriented

Possess strong communication (verbal and written) and interpersonal skills, with the ability to effectively interact with many types of personalities.

Must be calm under pressure, and problem-solve quickly and effectively

Must be able to workdays, nights and holidays when necessary

Proficient with internal business applications and working knowledge of Microsoft Office applications including MS Excel.

Possess ability to multitask, (i.e., speak on the phone, work on a computer while handling the public)

Must be able to lift up to 25 lbs, and perform bending, twisting, squatting activities while being on feet for up to 8 hours per day.

Knowledge and Experience:

Education: High School Diploma or equivalent required Bachelors degree from accredited college /university preferred
Experience: 5 years successful supervisory/leadership experience Required Club/Resort/National Park experience preferred
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.