Job Description

Title:

Operations Manager

Reports To:

Operations Director

Exempt/Non:

Exempt

Department:

Operations

Job Summary

The Operations Manager supports multi-site branch operations to ensure quality client outcomes, compliance with regulations, and consistent process execution. This role partners with branch leadership to strengthen client satisfaction, operational performance, and workforce engagement across all locations.

Key Responsibilities

Serve as the main contact between clients and case managers to ensure positive outcomes and quality service delivery Conduct internal quality evaluations and address any deficiencies promptly Support daily branch operations and maintain operational continuity during change Lead weekly office meetings and ensure consistent communication across teams Guide and prepare branches for licensing surveys and regulatory reviews Review and improve operational processes for efficiency and compliance Provide training on new policies, ensuring consistent implementation Attend industry events and share insights to enhance company operations Foster high client retention and satisfaction through proactive problem-solving

Skills and Qualifications

Strong leadership and communication skills Proven ability to manage multiple sites or regions Excellent problem-solving and decision-making abilities Knowledge of home care, healthcare, or senior living operations Skilled in process improvement and compliance oversight

Education and Experience

Bachelor's degree in Operations, Management, or a related field (Master's preferred) 3-5 years of management-level experience in home care, assisted living, nursing, or similar settings Experience managing multi-site operations preferred

Working Conditions

Most work is performed in a general office environment Regional travel as needed May require occasional evening or weekend availability for operational needs

Work Location:

Work Hours:

Monday - Friday, 8am - 5pm

Supervisory Responsibilities:

Yes

Required Travel

: Travel to branches and headquarters

About Us

Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.


We're not just about client care; we're about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

Paid Time Off Paid Holidays Medical - Generous Allowance for Employee and Dependents Dental - Company Paid Vision - Company Paid Employee Assistance Plan - Company Paid Voluntary Benefits - LTD, Life, Accident and more

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.


Caring for Family of Companies is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.