Job Description

About the Team

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DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to scale our Remote Assistance function for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

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You will be the leading Remote Assistance Operations team at DoorDash Labs. You will lead a multinational function responsible for assisting our robots in testing and in commercial deployment. You will report to the Sr. Manager, Central Operations in our DoorDash Labs organization. You must be located in the Bay Area, CA or the Greater PHX Area, AZ and is a hybrid in-office and remote role with expectations of 60%+ in-office.

You're excited about this opportunity because you will...

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Foster a safety-first approach to all things Remote Assistance Lead daily, weekly and monthly operational meetings to review and lead operational performance improvements Work with Product and Engineering to roadmap and implement ongoing tooling and workflow improvements Work with Local Operations to ensure workflows and operational handoffs are seamless with increasing scale Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective performance Model labor needs including autonomy improvements and scale of operations Maintain accountability and uptime of specialized functional equipment and terminals

You may flex to nights or weekends to oversee and spot check the team

We're excited about you because you have...

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6+ years of work experience Experience leading remote assistance or operational programs, including large teams Prior experience in robotics or autonomous vehicles Experience with custom Remote Assistance platforms, JIRA, Slack and other tools Believe in 1% improvement every day


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only


We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.


The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

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At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users--from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.




DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

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We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.



Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.



Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.