Job Description

We are seeking an experienced Operations Manager to oversee pharmaceutical logistics operations within our freight forwarding division. This role requires deep operational expertise in temperature-controlled transportation, regulatory compliance, and supply chain execution to ensure safe, compliant, and efficient delivery of pharmaceutical products.
Job Responsibilities

• Oversee day-to-day pharmaceutical logistics operations including freight forwarding, cold chain management, and last-mile delivery for pharmaceutical clients
• Ensure strict compliance with DSCSA requirements, FDA regulations, GDP standards, and state-specific 3PL licensing requirements
• Manage temperature-controlled transportation operations, including monitoring systems, chain of custody documentation, and deviation protocols
• Coordinate customs clearance, international shipping documentation (commercial invoices, house bills, waybills), and IOR/DDP term compliance for cross-border pharmaceutical shipments
• Work closely with customs brokers, carriers, and regulatory agencies to resolve issues and maintain compliant operations
• Maintain associated accreditation standards and support program requirements for new/existing customers and programs.
• Develop and oversee warehouse operations for pharmaceutical products, ensuring proper storage, handling, and inventory management
• Monitor KPIs including on-time delivery rates, temperature excursion incidents, documentation accuracy, and customer satisfaction scores
• Develop and implement SOPs for pharmaceutical handling, emergency response, and quality assurance
• Manage relationships with carriers, ensuring proper licensing, insurance, and compliance with pharmaceutical transportation requirements
• Investigate and resolve operational issues, claims, and service failures while implementing corrective actions
• Utilize TMS platforms (CSA WorldTrack, Grasshopper, DispatchTrack) to manage shipments, track deliveries, and generate operational reports
• Coordinate with sales and customer service teams to ensure smooth handoffs and proactive communication
• Stay current on regulatory changes affecting pharmaceutical logistics and implement necessary operational adjustments

Education/Qualifications
Required:

• Experience managing international freight forwarding, customs documentation, and cross-border pharmaceutical shipments
• Bachelor's degree in Supply Chain, Logistics, Operations Management, or OR 3-5 years of hands-on experience in pharmaceutical logistics operations within the freight forwarding industry
• Demonstrated expertise in pharmaceutical distribution, cold chain logistics, and regulatory compliance (DSCSA, FDA, GDP). Experience with FMCSA regulations, MC authority, and DOT compliance are required for the position.
• Strong understanding of 3PL operations, VAWD requirements, and state licensing obligations
• Experience managing international freight forwarding, customs documentation, and cross-border pharmaceutical shipments
• Proven ability to manage operational teams and drive performance improvements
• Excellent problem-solving skills with ability to handle high-pressure situations and service recovery
• Strong communication skills for interfacing with clients, carriers, regulatory bodies, and internal teams
• Working knowledge of temperature monitoring systems and deviation management protocols

Preferred:

• VAWD certification or direct experience maintaining accreditation
• Familiarity with Fieldglass, CSA WorldTrack, or similar logistics platforms
• Background in healthcare logistics or working with covered entities under 340B programs
• Six Sigma, Lean, or other process improvement certifications

Benefits:
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), 401(k) match, life insurance, paid holidays and PTO, disability, and career development opportunities.
Physical/Mental Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements include the ability to sit and stand for several hours at a time, walk, reach, bend, stoop, stretch, lift, push, transport, and move up to 50 pounds, and to talk and hear
• May require occasional warehouse floor presence to oversee operations and troubleshoot issues
• Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone, and copier. Specific vision abilities include close, distance, color and peripheral vision, depth perception, and the ability to adjust focus

Environmental/Working Conditions:

• This role will ideally work out of our corporate office in Eagan, MN with a regular presence in dispatch areas. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work is performed in both office and warehouse environments with exposure to temperature-controlled storage areas
• Frequent contact with customers, carriers, warehouse staff, drivers, and regulatory agencies
• Weekend, evening, and after-hours availability required for operational emergencies and service recovery
• On-call rotation may be required to support 24/7 pharmaceutical logistics operations

About ACS Logistics Holdings:
We are a fast-growing logistics and transportation company with three different areas of business. Anderson Cargo Services specializes in managing freight and custom shipping solutions. ACS offers pharmaceutical logistics services, data center relocations, and provides safe, secure, high-speed transportation services and logistics for sensitive cargo and data center enterprise equipment.
Allegro Home Delivery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Skills Required