Job Description

Operations Manager of Transportation
Transportation Department
Georgia State University
Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve! Transportation Department at Georgia State University is seeking an Operations Manager of Transportation to join our team.
JOB SUMMARY:
The Operations Manager of Transportation will provide direct oversight of transit operations during the evening shift, ensuring real-time decision-making, service coordination, and front-line staff supervision. This role will require independent judgment and operational control, especially during service interruptions, safety incidents, or customer service issues that arise after regular office hours. This role will also support vendor performance tracking, regulatory compliance, and coordination of special evening charters and assignments. This role is essential to ensuring the safe, efficient, and reliable operation of our services throughout the full span of our operational hours.
WHAT MAKES GSU A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

DUTIES AND RESPONSIBILITIES INCLUDE:
Second-Shift Operational Oversight - Oversee evening transit operations, including the OnDemand service that operates until 2:30 AM. Serve as the highest-ranking on-site. Supervisor during second-shift hours.
Incident Response and Decision-Making - Respond to service interruptions, safety concerns, or customer complaints in real time. Exercise independent judgment to resolve issues and coordinate with leadership as needed.
Vendor and Contract Oversight - Monitor and report on vendor performance during assigned shift; ensure compliance with contract terms, safety protocols, and service expectations.
Data Reporting and Service Monitoring - Track service performance metrics and provide nightly reports and recommendations for improvement. Use data to support operational planning.
Coordination of Charter and Special Services - Assist with scheduling and execution of evening and weekend charters or special assignments.
Training and Compliance Support - Support onboarding and training of new staff on second shift. Ensure compliance with institutional policies and transit regulations.
Driver Support - Serve as a backup driver when needed.
Qualifications
Minimum Requirements:
Bachelor's degree and three years of related experience with two years of supervisory or management experience; or a combination of education and related experience.
Must also hold a valid Georgia driver's license and maintain a satisfactory driving record.
Preferred Requirements:
Training or certification in transit safety, dispatch, or operations management.
A valid driver's license; CDL is a plus but not required.

Skills Required