Job Description

Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey!



Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences.


If you share our passion for providing memorable guest experiences, we invite you to

"Dive into Blue Water" and join our growing team!

INTRODUCTION TO ROLE

As a highly visible member of the property's Leadership Team, the Operations Manager serves as a key liaison for hotel guests. This role directs the Pool bar and Parking lot and assists with student housing. Additionally supporting Front Office operations and Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality's mission, vision, and values and will work in a hands-on capacity to maximize the overall efficiency and profitability of the property.

Benefits eligibility:*
+ Medical, Vision, Dental, 401K, and Property discounts

WHO WE ARE LOOKING FOR

Independent self-starter Ability to operate effectively in a fast-paced, guest-focused environment Competitive with a strong desire to win Effectively communicates to a variety of audiences and can tailor communication appropriately. Ability to manage multiple projects and work assignments Effective use of computer software, and social media tool

WHAT YOU WILL WORK ON

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Operational Management: + Monitor and evaluate all department daily activities as they are related to outdoor pool bar and parking areas to ensure the successful operation of these services, and amenities.
+ Establish and review departmental standards, guidelines, and objectives.
+ Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
+ Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media
+ Regularly intervenes, assists, and documents guest or employee incidents
+ Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
People Management: + Partner with GM to create a positive work environment; Serve as a support resource for front-line staff in all departments.
+ Provides comprehensive scheduling and manages timekeeping for all related staff and departments.
+ Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.

Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
+
Budget Management + Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
+ Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.

Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting-related functions as necessary.
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Performs other duties as assigned Provides regular and reliable attendance

WHO YOU WILL WORK WITH

The Operations Manager reports to the General Manager.

WHAT YOU BRING

A minimum of 2 years of previous hotel operations and leadership experience with a large staff and focus on exceptional guest service A bachelor's degree in hospitality management or another related field is preferred CPO Certified (preferred) An appropriate combination of education and work experience to support on-the-job effectiveness

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand, walk and reach with hands and arms and requires the ability to lift office products and supplies to 20 pounds occasionally. Travel not to exceed 10% if needed.


The hospitality environment is fast-paced, and you may sometimes be required to cover or assist with tasks/job functions outside of the job you were hired for. We need each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same enthusiasm and dedication as scheduled with your regular job duties.





Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.


Blue Water Development Corporation is committed to the principles of equal employment opportunity and is committed to making employment decisions based on merit. We are committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.