Operations Manager Mitigation And Construction

Glencoe, MD, United States

SERVPRO Team Wall - 9695

1 Current Job Openings

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Job Description

Benefits:

401(k)
Competitive salary
Health insurance

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero!
Who are we? Feel free to check us out:
Are you a results-driven leader passionate about operations, people, and processes? Join SERVPRO Team Wall as our Operations Manager in our Hunt Valley, MD office!
The Operations Manager leads, motivates, and supports the mitigation and reconstruction divisions to ensure the success of SERVPRO Team Wall's full-service model, revenue and profit growth, customer satisfaction, and staff development. They are responsible for overseeing and managing the production process in mitigation & reconstruction, ensuring that projects are completed efficiently, on time, and meeting the required quality standards. They play a crucial role in coordinating the various stages of production, from planning and scheduling to monitoring the workforce and managing resources.
What You'll Do:

Lead daily mitigation operations and support reconstruction workflows
Drive job conversion, labor efficiency, and gross profit performance
Partner with leadership to execute strategic and operational goals
Manage WIP meetings, resources, schedules, and production metrics
Ensure process adherence, quality standards, and accurate job costing
Coach, train, and develop Production Managers and field staff
Oversee equipment, vehicles, warehouse operations, and maintenance
Champion customer satisfaction and service excellence
Travel for storm response when needed

What We're Looking For:

A strong leader who can motivate teams and align them with company goals.
Experience in operations or project management, preferably in restoration, construction, or related fields.
Excellent communication, problem-solving, and decision-making skills.
A proactive mindset and a passion for continuous improvement.

Why SERVPRO Team Wall?