Job Description

: Operations Manager

Background:

Libertas is a public charter school serving the Frayser neighborhood in Memphis. Our mission is to be a school for human flourishing: cultivating minds, hands, and hearts for lives of wonder, work, and love. We offer a rich, rigorous, and personalized liberal arts education through the method of Dr. Maria Montessori, with an attachment village of wraparound family supports. The state has named Libertas a Tennessee Reward School - one of the top 15% of public schools. We currently serve infant and toddler, early childhood and elementary at our founding location and a new middle school on a second nearby campus. We also operate a nationally-accredited, state-licensed teacher training program. Learn more about Libertas on our website.

Role summary:

A key support staff member responsible for excellent customer service and smooth operation of non-academic support services so that our students, staff, and families can flourish.

Role information

Schedule*: Full-time, year-round. Two weeks' paid vacation plus designated parts of school breaks. Regular hours 7:30-4:00 (4:30 Wed) at elementary or 7:45 - 4:15 (4:45 Tues) at middle school. Participates in some events outside those hours.
Compensation

*:

Salary from 40s to 50s based on experience and qualifications. Two weeks each paid sick and vacation time. Health insurance sponsor at approx. 67% including family plans. Retirement contribution (TCRS, or 401k match up to 5%). Other benefits available include dental and vision. Investment in professional development.
Reportsto Director of Operations Key relationships*: other campus operations manager, principal, program director, finance team, family engagement team, vendors and service partners

Measures of success

85% stakeholder satisfaction across operations / support services 90% response and resolution rates on operations help desk Timely, thorough completion of operations project milestones On track to budget targets; all documentation submitted on time Compliance with all applicable rules and policies Satisfactory performance evaluations

Key responsibilities

Administration*: Serve as the main day-to-day on-site contact for operations for the campus. Communicate with stakeholders about status of operations. Monitor, respond to and update help desk requests. Escalate issues to ensure resolution. Proactively identify any needs and develop plans to resolve issues. Serve as point of contact for various vendors and service providers, ensuring access and monitoring completion of planned work.
Purchasing/Procurement*: in accordance with our policies and procedures, conduct purchasing by researching best price and quality vendors for approved needs, and ensure timely delivery / distribution of orders. With office staff, proactively monitor inventory. Code purchases and submit documentation to financial expense platform. Monitor spending within designated categories to stay on track to budget.
Logistics*: Help develop and implement logistics for arrival, meal times, dismissal, family events, field trips, conferences, etc. Provide supervision to students as assigned.
Technology*: with contracted service providers, ensure regular school IT needs are met: computer maintenance, internet access, printers, copiers, user training and support. When needed provide tier 1 support for basic productivity tools (e.g. Google Apps); ensure escalated support.
Facilities*: support the director of operations, custodian/groundskeeper, and contracted cleaning and maintenance vendors as needed with maintenance and janitorial matters. Proactively identify issues, ensure specified work is done up to quality standards, and escalate issues for resolution.
Safety*: Support creation and implementation of annual safety plan. Facilitate periodic safety drills and procedures. With support of vendors, operate security alarm, cameras, and fire system. Coordinate building access for events outside of regular hours. Coordinate with police, fire, and first responders when needed. Coordinate distribution, return, and inventory of key, badge, and technology equipment.
Transportation:coordinate with bus provider(s) for daily service needs; schedule field trips. Nutrition*: coordinate with nutrition services team on logistics for food distribution, cleanup, field trips, etc.
Other duties as assigned.

Competencies, traits, and qualifications

Preferred experience in schools (teaching or operations), nonprofits or small business. Service orientation: "Nothing is not my job." The successful candidate must be willing to serve personally when needed (i.e., fix a jammed copy machine, clean up a spill, etc). Take initiative with a strong sense of ownership. Flexible and able to multi-task while staying organized and attentive to detail. Love of learning; willing to give and receive feedback with a growth mindset. Effective communication, including listening, writing, and speaking. At minimum must be able to send emails and enter information into spreadsheets. Bend and lift 20 pounds, climb ladders. Dedication to our unique school mission and culture.

Application process

Interested candidates should apply at LibertasMemphis.org. Please submit a resume, three+ references, and a cover letter explaining your fit for our school and position. (Please note that vague or generic cover letters are a common reason for candidates not being advanced in our process.) Please direct questions to info@LibertasMemphis.org. Libertas does not discriminate on the basis of race, color, gender, handicap, age, religion, sexual orientation, or national or ethnic origin.

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Parental leave
Work Location: In person