Job Description

FMS Operations Manager

Company Overview

FMS pbc is an innovative, Kentucky-based professional janitorial service with a diverse customer and employee base within 125 miles of Louisville. We are a for-profit social enterprise and strongly believe that our financial success is linked to our internal culture and external impact in the neighborhoods we serve. Our goal is to continue our 25 year run of continuous growth, increase profitability, and serve our employees and neighborhoods by addressing social issues around physical and financial health.

The Successful Candidate

The Successful Candidate is a true leader that takes pride in being part of the FMS Story and instills that pride in others. He/She/They positively leads people through challenges and provides opportunities for people to reach their potential. He/she exhibits a strong work ethic, self-motivation, the discipline to follow procedures, organizational and planning skills and a positive, friendly attitude. He/She/They will drive results through effective leadership, accountability, problem solving and procedural oversight. He/She/They will help create a positive, team-oriented environment and are champions of FMS initiatives, values and our mission to use our resources to provide opportunities and access for our employees and help the communities where we live thrive.

This position reports directly to the Sr. Manager of Janitorial Operations.

Responsibilities include and are not limited to;

Planning and Execution

Field employee call-outs with Team Leaders

Create daily coverage plan with Team Leaders and clearly assign daily tasks to account level leaders

Resolve immediate safety, equipment/supply, customer, and employee needs

Coordinate tasks with customers and operations leadership

-Support Services

-Human Resources

-Equipment and Supply Processes

Perform FMS Account Audits and FMS Quick Check

Identify, create, and execute plans to address recurring customer, employee, safety, cleaning, and budgetary needs with leadership

Perform FMS Field Leadership Training Program

Develop routes, schedules, and start-up plan for new accounts with leader.

Leading

Coordinate, oversee, and verify employee training and development

Oversee, execute, and verify employee relationship/recognition/engagement procedures

Develop employee relationships through face-to-face communication

Resolve and coordinate employee needs with Team Leaders

Customer Service

Develop, implement and verify customer service issue resolutions with Team Leaders

Notify customer of work performed

Meet with customers on a regular basis

Oversee resolution of safety, security, and cleaning issues with Supervisor

Perform quality inspections

Champion FMS initiatives with a "What Can We Do?" approach

Communication

Communicate customer/account issues and successes with Manager on a daily basis

Communicate daily execution of plans, issues, staffing, and success with customers

Coordinate Support Services

Coordinate and oversee the execution of equipment, supply and HR needs

Schedule, coordinate, and oversee the execution of required special programs and periodic tasks

Compliance and Accountability

Verify execution of core cleaning functions and responsibilities at the supervisor and account level

Maintain account budgets by identifying overages and executing plans with Manager

Ensure profitability through P&L responsibility by working with your Manager to create and implement plans with your leaders at the account level

Identify HR needs and execute with HR and Manager input

Complete employee evaluations

Develop, revise cleaning routes with training support

Employee Type: Exempt

$52,000 Annually

Schedule: Alternating Schedule of 8a-4-30p 2 weeks per month/5a-1:30p 2 weeks per month

Benefits

PTO

FMS Health Benefits

401K

Short-Term Disability (100% Employer Paid)

Paid Holidays

Paid Maternity and Paternity Leave

Access to FMS Social Programs

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance
Experience:

Leadership: 3 years (Required)
License/Certification:

Driver's License (Required)
Work Location: In person