Job Description

Description & Requirements
RENEWAL BY ANDERSEN SUMMARY:
Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.
Renewal by Andersen has an exciting opportunity for an Operations Manager II to lead our teams in Detroit and Greater MI locations. The Operations Manager II manages the post -sale operations within a mid-size to large CORO market to assure delivery of outstanding service and quality throughout all phases of the process. This person will sit in our Livonia Location
Responsibilities:

• Manage processes that support sales order entry to ensure accuracy of order entry and perform quality verification steps to minimize quality issues.
• Development and implementation of lean processes within operations to insure continuous improvement. Support new and developing operations in establishing best "back of the house processes.
• Manages the installation and service processes within the branch to assure that installation standards are consistently upheld, while delivering high level of HOS. Manages installation, tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth.
• Manage technical measures, maximizing efficiency, focus on reduction of remakes, and increased first time through.
• Responsible for supply chain functions within the branch including shipping, receiving and purchasing. Including utilization of corporate purchased programs and utilization of individual vendors when necessary to quality and cost containment
• Participate as a part of the branch leadership team in achieving annual operating goals and general leadership of the branch
• Manage the accounts receivable and payable functions to ensure payables are processed in a timely manner, manage subcontractor payments, proper close-out of jobs and manual check requests
• Responsible for leading branch functions to support compliance and safety to include; permitting, environmental reporting, and safety program

Direction of Others:

• May be Responsible for operations, supervisor, install managers, Service Supervisor retail service representatives, service representatives, sales administration permit coordination, scheduling and supply chain associates.

Qualifications:

• Four-year degree or an equivalent combination of education and experience
• 4-8 years of proven management experience
• Intermediate knowledge of operation processes/IT systems
• Intermediate understanding of installation processes and requirements
• Intermediate Lean process skills
• Intermediate Financial knowledge
• Strong communication skills
• Strong problem solving and customer resolution skills
• Strong coaching Skills

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn up $108,941-$168,859 annually plus incentives.
CULTURE AND BENEFITS:
Who we are is not just what we do but why we do it. Ultimately, we do what we do to make a difference. Renewal by Andersen is united by a goal to make a difference in the lives of our homeowners, our colleagues, our families and our communities. Our team members have a passion for what we do and are empowered to exceed expectations and deliver delight not just at work, but in our communities. Our teams across North America invest in all those they interact with because Renewal Cares. It's who we are; we are one network of Difference Makers.
Benefits include, and are not limited to:

• 401 (k) Plan, Employer Fixed Contributions & Company Matching

• Profit Sharing

• Medical, dental, prescription, vision coverage

• Tax-advantaged accounts for healthcare expenses

• Life Insurance

• Paid Time Off, Paid Holidays

• Paid Maternity Leave & Paid Parental Leave

• Dependent Care Flexible Spending Account

• Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
VISA SPONSORSHIP: At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.
EQUAL OPPORTUNITY EMPLOYER: Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact HRCompliance@andersencorp.com.
We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
Posting City:
Livonia, MI

Skills Required