Job Description

Sheraton New York Times Square Hotel

The

Operations Manager

is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.

Responsibilities:

Support all aspects of the hotel as requested by the General Manager Lead hotel team in the development and implementation of individual hotel performance strategies Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success Other duties as assigned by the General Manager

Requirements:

2+ years of experience as a department manager, or Assistant General Manager in select service hotels Excellent time management, organizational and problem-solving skills Strong communication skills and customer service experience An aptitude for self-motivation Brand experience is preferred A can-do attitude and a hands-on approach Strong computer skills

Our Company

MCR is the

3rd-largest hotel owner-operator

in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a

$5.0 billion portfolio

of

148 premium-branded hotels

containing more than 22,000 guestrooms across

37 states and 106 cities

. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named

one of

Fast Company

*'s 10 Most Innovative Travel Companies of 2020

.
MCR is a three-time recipient of the

Marriott Partnership Circle Award

, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the

Hilton Legacy Award for Top Performer

. For the TWA Hotel at New York's JFK Airport, MCR won the

Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)

, the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What's in it for you?

Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility * Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members