Job Description

We are now hiring an Operations Manager to join the team! If you're looking for long-term employment with a company you can grow with, this is the position for you. Located at 9201 N. Frontage, Fairland, IN 46126.

This is a working manager position. Flexible schedule!

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operation(s) of multiple warehouse locations, ensuring optimal performance in safety, service, productivity, and profitability. This role involves leading teams, managing customer and vendor relationships, and implementing policies and procedures that align with company standards. The Operations Manager collaborates closely with the General Manager or the Director of Operations and cross-functional departments to drive continuous improvement, uphold compliance, and achieve key performance goals across all assigned sites.

Duties and Responsibilities:

Manage personnel, includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Responsible for overall performance of warehouses, including operations, customer service and contract KPIs. Work daily with all assigned Keller Warehouse locations to resolve any operational/customer issues. Design and manage productivity metrics, WMS based reporting, and operational KPIs. Use data analytics to identify labor trends and workflow inefficiencies. Develop and maintain Standard Operating Procedures (SOP's) for each assigned warehouse location. The SOP's will cover every aspect of the warehouse from using handhelds to operating a tow motor in a Keller safe manner. Develop/design/maintain productivity metrics and departmental goals. Regularly monitor progress to identify trends in activity and labor. Recommend, implement, and administer policies and procedures to enhance operations. Meet customer scorecard objectives. Lead Lean Six Sigma, Kaizen, and cross-functional continuous improvement initiatives to enhance operational efficiency, reduce costs, improve quality, and strengthen workplace safety. For food grade warehouses, lead a food safety culture. Audit and maintain food safety standards within a facility. Maintain accurate payroll records including on time approval of timecards, time off requests, and communicating any issues with HR. Adhere to all attendance policy standards. Hold staff accountable on adherence to their job requirements and follow through as needed. Oversee the financial success of assigned operations include equipment quoting, labor management, invoice approval, follow-up on disputes, tracking of all revenue/expenses to ensure profitability with monthly income statement reviews. Track and manage revenue and expenses and work closely with the Director of Operations on variance analysis and forecasting. Perform semi-annual warehouse audits with each location assigned and ensure adherence to all OSHA, customer and company standards are maintained, includes periodic inventory audits and reconciliation of issues. Lead onboarding and ongoing development of team members, ensuring all training requirements are met and developing new training programs as needed. Forklift Training - lead/assist in initial training with employees, maintain recurrent training as required and individualized retraining to ensure safe operations daily. Proactively study operations and utilize the Corrective Action process to minimize risk of errors or safety incidents. Complete Behavior Based Observations and any necessary Accident investigation, along with maintaining a building safety and security plan in compliance with company/client standards. Additional duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Effective Communication - clearly sharing information and expectations while actively listening to the team. Coaching and Development - supporting employee growth through training, mentoring, and feedback. Team Building: Fosters a positive and collaborative team environment to enhance productivity and morale. Accountability - holding oneself and team members responsible for meeting goals and following policies. Extensive working knowledge of warehouse operations (pallet in pallet out, pick and pack, material fulfillment, inventory management, Warehouse Management Systems and RF Equipment). Employee development and performance management skills. Exceptional verbal and written communication skills. Skilled in the use of computers, preferably in a PC, Windows-based operating environment, Microsoft Excel, and other data analysis tools. Must be adept at gathering information from various sources with the ability to analyze data and make recommendations for improvements. Ability to stoop, push, pull, bend, reach, and lift up to 50 lbs. regularly.

Additional Qualifications and Experience:

5 years 3PL Warehouse Management Experience Occasional travel may be required for training, company events, or site visits. WMS and handheld scanner experience. Must obtain Industrial Truck Certification through in-house training. Must have experience operating forklifts and the ability to obtain Trainer certification. Willingness to work overtime, weekends, and holidays as needed. PPE as required by each facility - refer to handbook for specific requirements.

Working Conditions:

Work involves exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, unpleasant odors, and/or loud noises. Work may involve some lifting and driving equipment.
Keller Logistics Group is an asset-based third party logistics (3PL) provider headquartered in Defiance, Ohio. We got our start in 1978 as Thomas E. Keller Trucking and have since evolved into four affiliate companies: Keller Trucking, Keller Warehousing & Co-Packing, Keller Freight Solutions and Keller Industrial Properties.

Our employees are empowered and trusted as experts in their field of work. We value transparency and encourage our staff to be their best through our culture of "Responsive, Resourceful, Reliable People in Logistics". We value teamwork, collaboration and respectful interactions with each other. Our people hold themselves accountable for a job well done, with high standards of integrity. We look for ways to continually improve our processes to make us more efficient for ourselves and our clients. Finally, we value safety among all else. Time is money, but life is priceless!

Inc. 5000 named us among the Fastest Growing Private Companies in America, we have consistently been named a Top 3PL by Food Logistics magazine, and the Truckload Carriers Association has recognized us numerous times on their list of Best Fleets to Drive For.

Keller Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#ZR