Job Description

Job Overview

About the Role

We are seeking a highly organized, professional Operations Coordinator to manage the front-end and back-end operations of our detailing business. This role is critical to our growth and expansion into high-end services such as ceramic coatings and paint protection film (PPF).

This is

not just a receptionist role

-- you are the hub of daily operations.

Primary Responsibilities

Customer Experience

Answer phone calls, texts, emails, and social messages Greet customers professionally and confidently Explain services, pricing, and timelines Collect deposits and payments Provide status updates to customers Handle scheduling changes smoothly

Scheduling & Booking

Manage daily and weekly service calendars Book jobs correctly based on service time and bay availability Prevent overbooking or unrealistic timelines Upsell ceramic coatings, maintenance plans, and PPF services

Administrative & Operations

Create and send invoices Track job progress throughout the day Ensure daily checklists are completed Order supplies and manage inventory Maintain customer records Coordinate with technicians and owners Assist with payroll tracking and basic reporting

What We're Looking For

Strong communication and organizational skills Professional phone and customer service demeanor Ability to multitask and problem-solve independently Comfortable using scheduling software, POS systems, and email Attention to detail and follow-through Ability to remain calm under pressure Prior experience in automotive, service, or operations is a plus (but not required)

Success in This Role Looks Like

Customers feel informed and confident The shop runs on schedule Technicians stay focused on production Owners are removed from daily admin tasks Mistakes and miscommunications are minimized

Growth Opportunities

Operations Manager Shop Manager (multi-location) Increased pay tied to performance and responsibility

What We Offer

Competitive pay Stable, growing business Opportunity to be a key part of expansion Clean, professional environment Long-term career potential
Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule
Work Location: In person