Job Description

Position Title: Operations Manager

Company: Digital Scoreboards LLC

Location: In-Office or Remote (Management Decision)

Reports To: Chief Operating Officer

Position Summary:

As an Operations Manager, you will oversee the end-to-end project lifecycle for custom digital scoreboard installations within a designated geographic region. You will be responsible for ensuring that all projects meet client expectations, are completed on time, and adhere to budgetary constraints. The ideal candidate will be an excellent communicator with a strong sense of ownership, organizational skills, and the ability to solve problems proactively.

Key Responsibilities:

Project Coordination: Lead and manage multiple digital scoreboard projects simultaneously within a specified region, from initial sale to installation, ensuring all project milestones and deadlines are met. Team Leadership: Supervise and support a team consisting of an Operations Assistant and a Graphic Designer, providing guidance, setting priorities, and ensuring collaborative execution of project goals. Client Communication: Serve as the primary point of contact for clients, ensuring clear communication of project timelines, expectations, and progress updates. Vendor Management: Coordinate with external contractors for installation, technical setup, and other specialized services. Ensure all vendors meet performance standards and timelines. Problem-Solving & Change Orders: Address any issues that arise during the project, provide creative solutions, and process change orders when necessary. Timeline & Budget Oversight:?Provide strategic oversight of project timelines and budgets, ensuring alignment with overall goals, while delegating day-to-day tracking and updates to the Operations Assistant Quality Control & Customer Satisfaction: Ensure high standards of quality throughout the project and maintain a strong focus on customer satisfaction and service excellence. Documentation & Reporting: Maintain detailed project documentation, including contracts, schedules, change orders, and final project reports. Project Wrap-Up: Oversee project closeout activities including final billing, collection of completion photos, and preparation of final documentation for internal records and client delivery. Managing tight timelines and competing priorities across multiple projects. Ensuring coordination between internal teams and external contractors. Navigating logistical and technical challenges that arise during installation and setup. Managing client expectations and ensuring clear, consistent communication throughout the project. Overseeing vendor performance and mitigating any delays or issues that could impact project timelines.

Qualifications:

Previous experience in project management, preferably in construction, AV equipment, or related industries. Three plus years' experience in Operations or Construction Management. Experience in project management tools (e.g., Monday, Asana) and Microsoft Suite. Ability to take ownership of projects and drive them to successful completion.

Skills and Competencies:

Exceptional organizational skills with the ability to manage multiple projects simultaneously. Strong communication skills, both verbal and written, with a focus on customer service and client relations. Demonstrated ability to hold others accountable and manage external vendors effectively. Problem-solving mindset with a focus on finding solutions under pressure.

Physical Demands

Ability to sit, stand, and walk for extended periods. Ability to lift up to 25 pounds. Ability to operate standard office and/or job-specific equipment. Tolerance for environmental conditions such as noise, temperature changes, or outdoor exposure.

Mental Demands

Strong attention to detail, time management, and organizational abilities. Ability to adapt to changing priorities and work independently or as part of a team. Capacity to manage multiple tasks and deadlines in both routine and complex situations. Sound judgment and problem-solving skills.

Emotional Demands

Ability to remain calm, professional, and discreet in high-pressure or unpredictable environments. Strong interpersonal skills and the ability to accept feedback. Capacity to manage sensitive or confidential information responsibly. Resilience and flexibility when facing shifting priorities, tasks, or timelines.

Work Environment

This position operates in a professional office environment or approved remote setting. Standard office equipment such as computers, phones, photocopiers, and filing cabinets may be used. Occasional travel or extended hours may be required depending on business needs.

ADA Accommodations Statement

Digital Scoreboards LLC is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation to perform the essential functions of this position or to participate in the application or interview process, please contact Human Resources.

Equal Employment Opportunity Statement

Digital Scoreboards LLC is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and applicants, and to providing a work environment free of discrimination and harassment. All employment decisions at Digital Scoreboards are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by applicable law. Digital Scoreboards encourages applicants of all ages.

Compensation & Benefits Disclosure

For positions performed in Illinois, New Jersey, and Pennsylvania, the Company will include the pay range and a general description of benefits in all job postings in compliance with applicable state laws. The actual compensation offered will be determined based on the candidate's skills, qualifications, experience, and work location.

Pay Range

: $90,000 annually, plus bonus and commission opportunities, with total earning potential up to $135,000.

Why Join Digital Scoreboards?

Digital Scoreboards is at the forefront of delivering innovative digital solutions that enhance engagement and performance in sports, education, and beyond. By joining our team, you will have the opportunity to:

Lead transformative initiatives that impact people, partnerships, and business outcomes. Collaborate with a passionate and talented team dedicated to excellence. Shape the future of an industry leader in digital technology.
Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location: In person