Job Description

About Us

Champ's Dog House is a fast-growing, family-driven dog care company serving the South Jersey and Philadelphia regions. We provide premium daycare, grooming, boarding, and training services rooted in service, safety, and a "Champion" culture built around teamwork, heart, and leadership. We're expanding, enhancing operations, and looking for a strong Operations Manager to help elevate our team and client experience.

Position Summary

The Operations Manager is responsible for overseeing daily operations across one or multiple Champ's Dog House facilities. This leader ensures safety, service quality, staffing efficiency, and operational consistency while driving culture, communication, and continuous improvement.

You will lead teams, mentor managers, support customer service standards, and keep the business running smoothly and profitably each day.

Key ResponsibilitiesOperational Leadership

Oversee daily operations for daycare, grooming, boarding, and training services. Ensure all safety standards, handling protocols, and facility procedures are followed. Manage scheduling, staffing levels, break coverage, and operational flow. Conduct daily walkthroughs to ensure cleanliness, readiness, and quality standards.

Team Management & Culture Building

Lead, coach, and mentor managers, shift leads, and frontline staff. Provide real-time feedback, training, and performance guidance. Foster a positive, high-energy culture rooted in teamwork, communication, and accountability. Address performance, attitude, and service issues promptly and professionally.

Customer Experience

Support customer service team in resolving escalations or client concerns. Lead follow-up on any service issues, dog behavior incidents, complaints, or injuries. Uphold a standard of exceptional communication, empathy, and professionalism.

Business Operations & Quality Control

Monitor operational KPIs (attendance, grooming volume, retail, training revenue, etc.). Assist with inventory management, ordering supplies, and maintaining stock accuracy. Partner with grooming leads on quality, efficiency, and standards. Support training program operations, scheduling, and client communication as needed.

Safety & Compliance

Ensure strict adherence to dog handling protocols, sanitation procedures, and emergency processes. Review incident reports, behavior issues, and client communication follow-up. Train and reinforce leash handling, gate control, energy management, and yard safety.

Facility Management

Identify and resolve facility needs (repairs, equipment failures, cleanliness, etc.). Maintain safety signage, checklists, and operational systems across locations. Collaborate with leadership on upgrades, renovations, and changes.

Qualifications

2+ years of management experience required (hospitality, pet care, retail, or operations preferred). Experience leading teams in a fast-paced, service-driven environment. Strong communication, conflict resolution, and coaching skills. Ability to multitask and stay calm under pressure. Comfortable working hands-on with dogs of all sizes and temperaments. Strong organizational and time-management skills. Must be available to work some weekends and holidays.

What We Offer

Competitive salary based on experience Growth opportunities within a rapidly expanding company Supportive, family-oriented culture Employee discounts on services & retail Training and professional leadership development Opportunity to impact a mission-driven, growing brand

How to Apply

Submit your resume through Indeed along with a brief note explaining why you're a great fit for Champ's Dog House and what excites you most about working in a leadership role within the dog care industry.

Pay: $55,000.00 - $70,000.00 per year

Benefits:

401(k) Employee discount Paid time off Professional development assistance
Work Location: In person