Job Description

Pay Range: $55,000 - $65,000


The Operations Manager is responsible for carrying out the day-to-day franchise activities to meet established operating goals, standards, sales, and profits. This is accomplished primarily through: hiring, training, and motivating franchise employees; controlling costs; managing daily franchise operations; and consistently exceeding customer expectations. The Operations Manager ensures the franchise is consistently operating in compliance with the franchise agreement,

TWO MEN AND A TRUCK

system standards, and applicable laws and regulations. The Operations Manager should have general knowledge of functional support areas, including our core business, human resources, training, marketing, finance, and payroll.

Responsibilities

Promotes and protects the

TWO MEN AND A TRUCK

brand. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Determines staffing requirements, interview, hires, and trains new employees, or oversees these processes. Responsible for employee accountability and adherence to franchise and system standards and policies. Directs employee scheduling and dispatch of movers and drivers. Responsible for employee development and corrective action programs. Oversees all workers' compensation and unemployment claims. Coordinates and directs the fleet maintenance and equipment inventory programs. Ensures compliance with all DOT regulations and FMCSA guidelines. Handles customer concerns and oversees damage resolution process. Responsible for being the "on-call" emergency contact outside of normal business hours. Participates in regular training and development programs offered through

STICK MEN UNIVERSITY

to further the knowledge of the system. Actively participates in community, industry, or other relevant associations.

Requirements

Bachelor's degree in business, management, or another related field is preferred. A minimum of 3 years of business, management, or other relevant experience is required.

TWO MEN AND A TRUCK

or moving industry experience is preferred. Extensive knowledge of

TWO MEN AND A TRUCK

system policies, procedures, and industry. Excellent oral and written comprehension and communication skills. Excellent organizational and time management skills. Demonstrated ability to lead by example to motivate, develop, and direct people. Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action. Strong decision-making ability. Understanding of and commitment to customer service and the

TWO MEN AND A TRUCK

core values. Must be proficient with the following Microsoft applications: Excel, Word, Outlook
This job posting is for a position at the individually owned and operated

TWO MEN AND A TRUCK

franchise located in Baton Rouge, LA. The employer at this location is HWJ Legacy, LLC.