Job Description

We are seeking a results-driven Operations Manager to lead daily delivery operations for our Amazon Delivery Service Partner (DSP). This role owns safety, compliance, performance metrics, and team development across dispatch and driver operations. The ideal candidate leads with ownership, consistency, and a high standard of professionalism.

Key Responsibilities

Oversee daily route execution to ensure on-time delivery and operational excellence

Lead and develop dispatch managers, dispatchers, and delivery associates

Ensure full compliance with Amazon DSP policies and company standards

Monitor and improve key performance metrics including safety, attendance, DCR, VOR, and customer feedback

Conduct investigations and corrective action for incidents, violations, and performance issues

Partner with Amazon station leadership and participate in audits and reviews

Manage labor planning, scheduling, and staffing to meet operational demand

Foster a culture of safety, accountability, and respect

Drive continuous improvement through process optimization and coaching

Hiring, onboarding and managing recruitment and retention of employees

Key Performance Indicators (KPIs)

Safety Score: Maintain Amazon safety rating at Fantastic Plus

Capacity Reliability of above 100% and station average whichever is higher

Delivery Completion Rate (DCR): 99%+

Vehicle Off Road (VOR): Below station threshold

Attendance & Reliability: Meet or exceed DSP attendance targets

Customer Delivery Feedback (CDF): Maintain Great/Fantastic standing

Work Hours Compliance (WHC): 100% compliance

Route Efficiency: Reduce rescues and late returns

Driver Retention: Improve monthly and quarterly retention metrics

Qualifications

2+ years of Prior Amazon DSP leadership experience required

Proven ability to lead teams in a fast-paced, high-accountability environment

Strong communication, coaching, and conflict-resolution skills

Comfortable working flexible schedules, including weekends and peak periods

Proficient with technology and performance reporting tools

Benefits

Competitive salary

Paid time off

Growth and advancement opportunities

Leadership development

Supportive and team-oriented culture

Work Authorization

Must be legally authorized to work in the United States

Amazon DSP, Delivery Service Partner, Operations Manager, Last-Mile Delivery, Logistics Manager, Route Planning, Dispatch Coordination, Fleet Management, Delivery Drivers, Amazon Logistics Jobs.

Pay: $25.00 - $35.00 per hour

Expected hours: 40.0 - 50.0 per week

Benefits:

Dental insurance Health insurance Paid orientation Paid time off
Application Question(s):

How many years have you worked as an operations manager at an Amazon DSP? What is the key to achieving Fantastic Plus on the Scorecard? What is a leading indicator for Safety for an Amazon DSP?
Work Location: In person