Job Description

About Us

At O/L Advisors we are a dynamic and growing financial services firm dedicated to providing clients with personalized investment, planning, and advisory solutions. Our team values integrity, collaboration, and excellence in everything we do. We're looking for an experienced Operations Managerto help optimize our processes, ensure compliance, and support scalable growth across the firm.

Position Summary

The

Client-Facing Operations Manager

is the primary relationship manager between clients and the firm's advisory team. This individual ensures that every client receives an exceptional experience by coordinating communication, supporting the execution of financial plans, and serving as the trusted bridge between clients and the lead financial advisor.

This role is ideal for someone who combines strong interpersonal and communication skills with financial acumen and a passion for client service.

This role is ideal for someone who thrives in a fast-paced, regulated environment and enjoys building systems that drive organizational success.

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for clients, ensuring their needs and inquiries are handled promptly and professionally.

Build and maintain strong, trust-based relationships with clients through proactive communication and follow-up.

Lead client review meetings, providing updates, gathering information, and ensuring alignment with the client's financial goals.

Manage daily operational activities, including account opening, transfers, billing, and client service support.

Train and supervise operations staff; foster a culture of accountability and continuous improvement.

Advisory Support & Coordination

Collaborate closely with financial advisors to prepare for client meetings, review portfolios, and track the implementation of financial plans. Translate advisor recommendations into clear, actionable steps for clients. Ensure all client information, documentation, and communication are accurately recorded in CRM and financial planning systems.

Client Experience & Retention

Manage onboarding of new clients, ensuring a seamless transition and clear understanding of services. Monitor client satisfaction and proactively address issues or opportunities to enhance the client experience. Support marketing and client engagement initiatives such as events, educational workshops, and communications.

Qualifications

Required:

Bachelor's degree in business, finance, or related field (or equivalent experience). 2+ years of experience in operations within a financial services, investment advisory, or broker-dealer environment. Strong understanding of CRM platforms, trading workflows, and client account management. Excellent organizational, analytical, and problem-solving skills. Exceptional attention to detail and ability to manage multiple priorities. Proficiency in Microsoft Office and CRM / portfolio management systems.

Preferred:

Securities licenses (Series 7, 63, 65, or 66) or willingness to obtain. Experience with financial planning software, CRM tools. Prior experience in a remote or hybrid work environment.

Skills & Competencies

Strong interpersonal and communication skills; able to simplify complex financial concepts for clients.

Exceptional organizational skills with high attention to detail and follow-through.

Proficiency in CRM systems, financial planning software, and Microsoft Office Suite.

A proactive, client-centric mindset with the ability to manage multiple priorities in a fast-paced environment.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person