Job Description

The Operations Leader plays a critical role in driving operational excellence and supporting business growth for the Ameriprise Financial Institution Group (AFIG). This position leads operational staff and provides direct support and leadership to drive business outcomes and results. Working closely with advisors and AFIG channel leadership, the Operations Leader ensures seamless client service delivery and execution through effective systems, processes, and team leadership.

Key Responsibilities:

Business Operations & Strategy Execution

+ Lead initiatives that drive revenue growth, enhance client experience, and improve operational efficiency.
+ Align resources to support key performance metrics including Client Acquisition, GDC, net flows, retention, and digital usage.
+ Partner with AFIG leadership, advisors, and staff to ensure business priorities are operationalized.
+ Support client acquisition strategies through structured tracking and impact analysis.

Operational Oversight

& Engagement

+ Manage activities that support business results, revenue growth, client experience and efficient operations.
+ Monitor and analyze performance metrics to determine next best actions and continuous improvement activities.
+ Partner with compliance teams to ensure training and regulatory standards are met.
+ Drive and implement change management through effective communications, training and coaching.

Team Leadership & Talent Development

+ Lead recruitment, onboarding, and performance management for staff.
+ Conduct regular one-on-ones and team meetings to foster engagement and development.
+ Collaborate with senior operations leadership to determine staffing needs and allocate resources.
+ Champion a culture of coaching, mentoring, and continuous improvement.

Required Qualifications:

Bachelor's degree or equivalent experience. 5-7 years of relevant experience. Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results. Ability to manage multiple priorities in a fast paced environment with little or no supervision and strong organizational/time management skills. Proficient in business software applications; detail-oriented with strong analytical and organizational skills. Ability to work in AAG Field or Corporate office.

Preferred Qualifications:

Financial Services operational experience. Series 7 license State securities registration (S63 or S66)

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $72,100 - $124,300 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

AFIG Ameriprise Financial Institutions Group