Job Description

Title:

Operations Lead

Reports to:

Operations Manager

Department:

Retail

Required Permits/Licensing/Registration:

Marijuana Establishment Agent Card and jurisdictional work cards as required

FLSA Status:

Non-Exempt

Supervisory Responsibilities:

Retail Host/Hostess

Summary

Join Deep Roots Harvest as our Operations Lead, where you will support the Operations Manager by overseeing daily operations and enhancing customer experiences at our high-volume cannabis retail store. In this pivotal role, you will contribute as both a leader and a high-performing individual contributor, working closely with team members to address operational challenges and ensure a positive experience for customers and staff alike.

Overview

The Operations Lead role focuses on executing operational strategies while leading daily activities that drive customer satisfaction. This position requires strong leadership skills and a passion for the cannabis industry.

Key Duties & Responsibilities:

Daily Operations Leadership

Oversee daily operations of the retail store, ensuring smooth and efficient workflows.

Collaborate with the Operations Manager to implement operational strategies and goals aligned with company objectives.

Conduct regular team meetings to address and resolve operational challenges promptly.

Team Oversight

Provide guidance and support to team members, fostering a culture of accountability and teamwork.

Participate in the training and development of staff to enhance performance and service quality.

Assist the Operations Manager with preparing performance evaluations and provide constructive feedback to team members.

Assist operations manager and GM with preparation of disciplinary documents and performance evaluations.

Customer Experience Focus

Champion initiatives that promote customer engagement and satisfaction.

Address customer feedback and concerns, working with the team to implement improvements.

Create a welcoming environment that aligns with our brand values and enhances the customer experience.

Personal Leadership

Stay informed about industry trends and regulatory changes to ensure compliance and operational excellence.

Demonstrate resilience and adaptability in problem-solving situations.

Uphold company policies and procedures, ensuring high standards of conduct and integrity.

Other Duties

Please note this job description is not designed to cover or have a comprehensive listing of all activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time as prescribed by the company.

Work Environment

Retail Dispensary Store.

Physical Demands

Must be able to lift as much as 40 pounds occasionally (100 pounds with assistance)

Must be able to carry, bend, stand, file documents, lift, sit, climb, twist, and perform repetitive motions as needed.

Entering text or data into a computer or other machine with a traditional keyboard.

Expected Hours of Work

Must be able to work a flexible schedule, including nights and weekends.

Required Qualifications

Must be 21 years of age.

1+ years of retail management experience or relevant experience preferred, specifically in a high-growth, high-performing environment.

Proven ability to lead teams and drive customer satisfaction in a retail setting.

Proficient in MS Office, particularly MS Excel, Outlook, and Teams.

Ability to communicate effectively both verbally and in writing. Must maintain a high level of integrity, personal motivation, and sense of urgency.

Experience in a fast-paced and compliance-driven atmosphere.

Must be able to think and perform on your feet.

Benefits

Competitive salary based on experience.

Comprehensive health and wellness benefits package.

Opportunities for career growth and advancement.

Employee discounts on cannabis products.

Positive and inclusive work culture.

AAP/EEO Statement

Deep Roots Harvest is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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