Job Description

Mimi's Prom Denver -- Operations Lead

Mimi's Prom is hiring for our 2026 Prom Team!

We're looking for a positive, detail-oriented, upbeat leader to join our team as our

Operations Lead.

This role supports store operations through

receiving, inventory management, front desk leadership, and customer experience support.

You'll help ensure Mimi's runs smoothly behind the scenes while maintaining an engaging and organized customer-facing environment.

Must have Saturday & Sunday availability (Sundays are seasonal Jan-mid April)

Key Responsibilities:Receiving + Inventory Operations

Process new incoming inventory, special orders, and purchase orders in our POS. Inspect, tag, and organize merchandise as it arrives. Prepare product to be steamed and placed on the sales floor. Maintain accurate pricing, inventory codes, and up-to-date SKU data. Restock accessory inventory from backstock and ensure items are tagged for checkout. Coordinate outgoing shipments and boxes. Maintain receiving stock and supplies (bags, hangers, jewelry cards, tags, etc.). Maintain an organized and clean receiving room -- including breaking down boxes, organizing supplies, and handling waste properly. Stay detail-oriented, accurate, and system-driven.

Front Desk + Customer Experience

Lead the front desk team and ensure workflow, time management, and checklists are completed. Assist with interviewing, onboarding, training, and scheduling front desk employees. Operate our POS system: appointments, checkout, inventory, and customer profiles. Support stylists and leadership by coordinating appointment flow and customer movement. Ensure sales are processed accurately with proper documentation and notes. Answer phones and text messages with excellent customer service and urgency. Maintain accurate customer records and file documentation. Support a fast-paced environment with multitasking and problem-solving. Provide a warm, welcoming, professional first impression of Mimi's Prom.

What We're Looking For

A positive, confident personality that elevates the team environment. Excellent communication skills -- with customers, team members, and leadership. Professional appearance and demeanor aligned with our stylist standards. Strong multitasking abilities and comfort in a fast-paced setting. Ability to learn and follow established processes and systems. Dependable, punctual, motivated, and collaborative.

Weekend availability required (Saturday & Sunday; Sunday hours seasonal Jan-mid April).

Schedule & Hours

Full time

Paid hourly rate ($20-$24) + tip pool

Averaging $25-30 an hour

Store Hours:

Mondays: Closed Tuesday & Thursday: 12:00 PM - 7:15 PM Wednesday & Friday: 12:00 PM - 6:15 PM Saturday: 9:00 AM - 7 PM Sunday (January-mid April seasonal): 11:00 AM - 5 PM

Benefits

Employee Discount based on seasons worked Health Insurance (eligible if a full time employee after 30 days employed.) 401K % matching (eligible after 1 year) PTO (2 weeks accrue per hours worked.)

About Mimi's Prom

We are a family-owned, woman-led business driven by passion, empowerment, and our customers. At Mimi's, we believe in creating an unforgettable shopping experience and a positive, encouraging place to work.

If you're excited to be part of a fast-paced, fashion-focused, high-energy environment -- we'd love to meet you.

Learn more about us at:
mimisprom.com
IG: @mimispromdenver

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 35 - 40 per week

Benefits:

401(k) matching Employee discount Health insurance Paid time off
Application Question(s):

What interests you the most about being the Operations Lead at Mimi's Prom Denver? What previous work experience or life skills do you think set you apart for this position? This is a full time position including evenings & weekends. Our hours of operation include Tues & Thurs 12-7:30, Wed & Fri 12-6:30, Sat 9:00-7:00, & Sun (seasonal starting in January) 12-5, Closed on Mondays (excluding extended hours MLK & President's Day.) Do our hours of operations work with your availability? If no - please do not apply. Weekends are a requirement for this position. Are you available to work all weekends Jan 3rd-April 25th? If not, please list all unavailable weekend dates.

If you have more than one unavailable weekend - please do not apply.

Ability to Commute:

Denver, CO 80205 (Preferred)
Work Location: In person