Job Description

Classification

Full-Time | Exempt

Compensation

$65,000-$85,000 annually

, based on experience and demonstrated operational competence

Role Overview

The Operations & Human Resources Manager ensures the practice operates smoothly, ethically, and in compliance with healthcare and employment regulations. This role provides structure, consistency, and follow-through across operations and people systems, allowing clinicians to focus on client care and leadership to focus on strategic direction.

This position is well-suited for a seasoned professional who values clarity, accountability, and thoughtful execution, and who is comfortable operating with autonomy in a regulated healthcare environment.

Core ResponsibilitiesOperations Leadership

Own day-to-day operational workflows, including scheduling coordination, intake processes, clinician support, and internal systems Maintain and improve documented procedures to support efficiency and consistency Serve as the primary operational point of contact for staff and clinicians Manage vendor relationships and practice infrastructure Monitor operational performance indicators and share insights with leadership
Human Resources & People Operations

Manage hiring logistics, onboarding, and offboarding for clinicians and staff Maintain accurate, confidential, and compliant personnel records Implement HR policies and ensure consistent application across the practice Support performance management processes through documentation and follow-up Respond to staff HR inquiries with clarity, discretion, and professionalism Credentialing clincians with insurance, requires meticulous follow up and tracking
Compliance & Risk Support

Support ongoing compliance with HIPAA, employment law, and licensing requirements Assist with audits, credentialing, and documentation requests Identify potential compliance gaps and collaborate on corrective actions
Professional Standards & Culture

Reinforce expectations related to professionalism, boundaries, and accountability Communicate with empathy while maintaining clear and consistent standards Contribute to a respectful, organized, and sustainable workplace culture
Required Qualifications

3-5 years of experience in operations, HR, or practice management Experience in healthcare, behavioral health, or similarly regulated environments Working knowledge of HR administration and employment law fundamentals Strong organizational skills and the ability to operate independently Clear written and verbal communication skills
Preferred Qualifications

Experience in a therapy or medical practice HR certification (PHR, SHRM-CP, or similar) Familiarity with EHR systems and healthcare workflows
This Role Is a Strong Fit If You:

Enjoy creating structure and clarity in complex environments Are comfortable applying policies consistently and respectfully Value confidentiality, accuracy, and follow-through Balance independence with collaboration
What Success Looks Like

Operations function smoothly with minimal disruption Staff and clinicians understand processes and expectations Compliance issues are identified early and addressed thoughtfully Leadership has confidence in day-to-day operations
Work Environment

Collaborative behavioral health practice Requires professionalism, discretion, and emotional intelligence Hybrid or in-office depending on practice needs
Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person