Job Description

We are hiring an

Operations Director

to join our team in Brooklyn. The Operations Director will oversee daily operations, compliance, budgeting, and service delivery for a large non-profit Older Adult Transportation Program. This role is ideal for candidates experienced in

human services

,

transportation operations

, and

community-based program management

.

Key Responsibilities

Lead day-to-day operations of the Older Adult Transportation Program Ensure full compliance with contractual, fiscal, and reporting requirements Supervise staff, drivers, vendors, and volunteers Manage program budgets, monitor expenditures, and support funding applications Strengthen relationships with funders, elected officials, and community partners Address client, staff, and vendor concerns with professionalism Use data to improve service quality, safety, and operational efficiency Support outreach efforts to engage eligible older adults in the community

Qualifications

Must-Haves:

Bachelor's degree in Human Services, Public Administration, Business, or related field 2+ years of management experience in transportation or human services Strong organizational, financial, and supervisory skills Excellent verbal and written communication Proficiency in MS Office (Outlook, Word, Excel) Ability to work effectively with diverse populations and stakeholders Experience with non-profit operations or government-funded programs

Benefits

Competitive salary Paid time off and holidays Health and wellness benefits Meaningful mission-driven work supporting older adults
Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

Health insurance Paid time off
Work Location: In person