Job Description

Help Build the Backbone of a High-Performance Company

Work for a Best Places to Work in Idaho Top Ten Winner 7 Years in a Row!

For 2019, 2020, 2021, 2022, 2023, and 2024 we have been recognized as a Best Places to Work in Idaho by our own employees. Additionally, we are proud to be Idaho's Best Plumber of 2020 and 2021!

Position: Operations Coordinator

Keeping you comfortable with expert heating, cooling, and plumbing service since 2006. Express Plumbing Heating & Air has been serving homeowners and businesses for over 20 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry.

What's the Role?

Express Plumbing Heating & Air is looking for a highly consistent, detail-driven

Operations Coordinator

to help ensure our managers, supervisors, and teams are executing at the highest level: every day, without drop-off.

This is not an administrative role.
This is an

execution and follow-through role

.

You will be the person who makes sure:

Meetings happen Training happens Issues don't get ignored Follow-through actually occurs
If you thrive on structure, accountability, and making systems work; you will love this role.

What's In It For Me?

Market Value Compensation

Robust PTO Plan

Health, Vision, and Dental Plans

for you and your family

401K Retirement Plan with Company Match

Professional Training

1 Hour Lunch

What You'll Be Responsible For

Operational Execution & Follow-Through

Ensure regularly scheduled meetings, ride-alongs, and training sessions are completed Track commitments, deadlines, and action items and

hold people accountable

Escalate issues through management when follow-through is missing Run reports, identify trends or breakdowns, and flag concerns early

Training & Development Support

Ensure consistent field and office training is happening Identify patterns in performance that indicate training or corrective action is needed Coordinate with managers to schedule training and improvement plans Support long-term growth into a Training & Development leadership role

Field & Team Support

Assist field team members with scheduling oil changes, locating parts, and ordering specialized materials Use vendor portals and local suppliers to help techs find parts quickly Remove friction so field teams can stay productive

Process Discipline

Follow written procedures, policies, and standards and help reinforce them Identify gaps where processes break down and bring solutions forward Ensure work is done the

right way, not the easy way

Who This Role Is For

You don't need a specific background;

behavior matters more than experience

.

This role is for someone who:

Is

extremely consistent:

tasks don't fall off after week two Thinks critically and sees patterns others miss Is comfortable holding people accountable (professionally and respectfully) Follows through until things are actually complete*
Takes pride in making others better and stronger Wants to grow into a Training & Development leadership role
This is

not

a fit if you:

Avoid confrontation or accountability Prefer loose structure Need constant direction to stay on track
Pay: $30.00 - $40.00 per hour

Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance
Application Question(s):

Describe a time you were responsible for ensuring something happened consistently (meetings, training, reports, follow-ups). What did you do when people didn't follow through? This role requires holding others accountable even when it's uncomfortable. How do you personally handle situations where deadlines or standards are being missed? How do you make sure recurring tasks don't slowly fall off over time?
Education:

Associate (Preferred)
Work Location: In person