Job Description

FirstLink is looking for a dedicated professional to join our team as an Operations Coordinator. The Operations Coordinator executes recurring operational workflows that keep FirstLink's contact center running smoothly. This position will provide administrative and operational support directly to the Director of Operations and Helpline Manager. This position is approximately 60% administrative/operations and 40% providing direct service via phone, chat, or text to maintain frontline perspective and Helpline coverage.


This position will work 40 hours/week, Monday-Friday. This position will be included in FirstLink's On-Call rotation and will be assigned primary On-Call approximately 6-8 weeks each year.


FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.


Are you ready for an exciting opportunity? Apply today!


Job Type: Full-time


Salary: $22.00 per hour


Benefits:

Employee Assistance Program 100% paid health, dental, and vision insurance (for the employee only) Long-term and short-term disability Life insurance 12 days of paid time off, 8 hours accrued per month during the first calendar year 8 paid holidays and 3 floating holidays

Schedule:

Monday-Friday 8AM-5PM
+ Final schedule to be determined in collaboration with the Director of Operations.
Occasional evening or weekend work may be required to support Helpline operations. On-Call rotation

Required Education and Experience:

Must have a high school diploma or GED Must be 18 years of age or older Must be able to read, write, and follow oral or written instructions Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person