Job Description

General Information

Position Number

STMP15

Working Title

Operations Coordinator

Division

Student Affairs

Department

Student Union Activities & Rec (Adm)

Work Unit

Student Union

Work Location

Student Union

Vacancy Open To

All Candidates

Position Designation

Non-Student Temporary

Employment Type

Temporary - Full-time

Hours per week

40

Work Schedule

Flexible schedule based on operational event needs, focused on afternoons, evenings and weekends Tuesday - Saturday. Typical shift times are between 12pm - 8pm and adjust as required based on event needs.

Pay Rate

$20.00-$22.00

Minimum Experience/Education

Bachelor's degree; or equivalent combination of training and experience. Demonstrated experience in operations, event management, or AV/technical services. Strong interpersonal and communication skills with proven ability to deliver excellent customer service. Ability to work flexible hours, including evenings and weekends

Departmental Preferred Experience, Skills, Training/Education:

Experience in higher education, student unions, or event venue management. Hands-on experience with AV systems (sound, projection, lighting). Demonstrated ability to manage and develop student staff. Ability to lift up to 50 lbs. and work in varied indoor/outdoor environments. Operations Coordination & Program Management: Ability to oversee event logistics, facilities, and student programs. Managing Work & Performance: Ability to lead and mentor student staff, provide direction, and assess outcomes. Decision Making & Problem Solving: Ability to resolve event and technical issues effectively. Customer Service: Commitment to high-level service for students, staff, faculty, and external guests

Duties and Responsibilities

Operations Coordination (Primary):

Oversee evening and weekend building operations, ensuring safe, efficient, and customer-focused service. Coordinate and support events in key venues such as the Union Theater, multipurpose room, McKnight Hall, and Lucas Room. Administer event logistics, including scheduling, client communication, room setups, and risk management. Collaborate with Reservations, Facilities, AV/Tech Services, and Administration teams to ensure excellent event execution. Manage student employees (20-30), including hiring, training, scheduling, supervision, evaluation, and recognition. Support Student Centers programs (e.g., Poster Sale, recreational programs, special events). Serve as advisor or support to committees/programs as assigned, promoting student development principles. Maintain inventory and oversee operational equipment and supplies. Act as an "essential employee" during inclement weather to support building operations. Manage and oversee the operation of the campus movie theater program, including scheduling, coordinating, and publicizing film showings.



Audio Visual & Technical Support (Secondary):

Provide event-based AV support, including setup, operation, and troubleshooting of technical equipment. Collaborate with Assistant Director of AV & Technical Services to maintain AV inventory and preventive maintenance. Serve as on-site AV support for major events (e.g., Chancellor-related events, Homecoming).

Other Work/Responsibilities

Necessary Licenses or Certifications

Proposed Hire Date

Contact Information

Expected Length of Assignment

11 months

Posting Open Date

11/17/2025

Posting Close Date

11/30/2025

Special Notes to Applicants

Temporary

staff employees are ineligible to receive benefits (leave, health coverage, State service credit, etc.). They are, however, covered by Worker's Compensation provisions.



However, any non-permanent employee hired to work 30 or more hours per week for three months or more (cumulative of all positions, and not designated as variable hour worker), must be offered the chance to enroll in the High Deductible Health Plan, within 30 days of their eligibility. Any non-permanent employee hired to work less than 30 hours per week (cumulative of all positions or designated as variable hour worker - i.e. student workers) are measured during designated measurement periods. If they average 30 or more hours per week over a designated measurement period, they will be offered the chance to enroll in the High Deductible Health Plan and will be notified of instructions.

*Special Notes Regarding Eligibility for the High Deductible Health Plan

Temporary hourly workers (eligibility based on FTE, duration of more than 30 days) FTE .75+ (cumulative of all jobs) or measured full-time, offered the high deductible health insurance Temporary salaried workers (regardless of the FTE, duration of more than 30 days) Reported as full-time & offered the high deductible health insurance

https://hr.charlotte.edu/benefits/benefit-plans/health-insurance