Job Description

The Operations & Clinical Manager serves as the central leadership bridge between clinical, administrative, and front-desk teams.

About Kidology,inc.

Kidology, Inc. Established in 2014, we're a top-rated family-friendly provider agency in Pennsylvania. We specialize in educational services for special needs, including speech therapy, Special Instruction, Physical Therapy, Occupational Therapy, Behavior Services, offering therapies and sessions for a wide range of developmental delays, including Autism. Our goal is to help children reach their developmental milestones.

Description

POSITION TITLE: Operations & Clinical Manager

Reports To:

CEO/Founder

Work Locations:

Both Clinic Sites (Southampton & Philadelphia)

Classification:

Full-Time / Salaried



The Operations & Clinical Manager serves as the central leadership bridge between clinical, administrative, and front-desk teams. This individual ensures that all business functions -- from scheduling and authorizations to clinician productivity and parent satisfaction -- are streamlined, efficient, and aligned with Kidology's mission.
This person is empowered to audit, observe, and take corrective action in real time. They must be data-driven, assertive, and passionate about maintaining high standards of care and operational excellence.
Essentially: this is the CEO when she is not present, with eyes and ears everywhere -- someone who manages people, processes, and performance with energy, precision, and accountability.Must have experience in managing teams and accountability Must understand KPI's, data analytics, and reporting

CORE RESPONSIBILITIES

Leadership & Oversight

Supervise and support all hourly and salaried team members, including therapists, front desk, and administrative staff.


Conduct weekly walkthroughs and audits across both offices (schedule adherence, supplies, client experience).


Lead and mentor clinical leads; ensure accountability to department KPIs.


Identify performance gaps, provide coaching, and escalate issues as needed.


Maintain high staff morale, communication, and engagement through consistent check-ins and feedback.

Operations & Efficiency

Oversee scheduling, attendance, and productivity to ensure maximum billable hours.


Ensure accuracy and timeliness of insurance authorizations, documentation, and billing processes.


Audit front desk communication, phone etiquette, and professionalism.


Review supply inventory and procurement; manage cost control measures.


Identify workflow bottlenecks and implement process improvements.

Data & Financial Management

Monitor clinician productivity reports, revenue per hour, and no-show trends.


Track and present weekly metrics to leadership team: attendance, cancellations, scheduling ratios, and documentation timeliness.


Collaborate with leadership to maintain department profitability and meet marginal goals.


Participate in quarterly financial reviews and strategy planning tied to profit payout structure.

Culture & Accountability

Model "Kidology Energy" -- positivity, urgency, and excellence in every task.


Maintain a presence at both locations; lead by example through hands-on involvement.


Ensure all team members understand their goals, expectations, and responsibilities.


Drive consistency in communication, brand presentation, and family experience.

REQUIRED QUALIFICATIONS

Bachelor's or Master's in Business, Healthcare Administration, or related field.


3+ years of experience in management or leadership within a healthcare, corporate, or therapy setting.


Understanding of insurance authorization and billing processes.


Strong leadership and mentoring skills; able to motivate and manage diverse teams.


Exceptional communication, organizational, and problem-solving abilities.


Proficient in Microsoft Office/Google Suite and practice management systems.

COMPENSATION STRUCTURE

Base Salary: starting at 65,000- 75,000 for the right fit and experience level

Profit Line Payout:

Tied to operational and financial performance of both clinics (over time)

Bonus Potential:

Quarterly based on KPI completion and margin results



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Salary

$65,000 - $80,000 per year