Job Description

Are you an excellent team leader who inspires others to do their best work? Can you effectively respond to customer concerns, manage complex details, and find operational efficiencies?

Compost Collective KC diverts food waste from the landfill through community-scale composting solutions that bolster sustainable agriculture. We seek a dedicated

Operations Associate

to coordinate daily operations for over 20 collection routes per week. Our next Operations Associate will be someone who is passionate about sustainability and can stay focused on efficient and high-quality service delivery, and who can work with our CEO to expand our operations and deepen our impact on climate change.

About Us

Compost Collective KC provides Kansas City's only option for sustainable curbside food waste disposal in the region, composting over two million pounds of food waste annually. In addition to residential and commercial compost collection, our small team of managers and operators tackle community education, facilitate zero-waste events, and engage volunteers. Compost Collective KC seeks to create a sustainable loop between food consumers and agricultural producers, where nutrient-dense, food-based compost fuels a truly circular economy. To that end, Compost Collective KC already partners with its sister business, Urbavore Urban Farm, providing 100% of the farm's fertility, and delivering produce to customers on food waste collection routes.

CCKC is farmer-owned, and embodies principles of deep environmental stewardship. Our strong and diverse team includes a CEO for leadership, company growth and impact, and regional relationship building; a Compost Systems Manager for fleet maintenance, compost management, safety and equipment training; an Outreach Coordinator for coordination of volunteers and in-person events; and a team of Compost Drivers for waste collection, customer interfacing, and event staffing.

Position Overview

The Operations Associate leads our collections team, and manages customer interactions. The Operations Associate coordinates daily compost collection routes, responds to customer service requests, oversees route logistics. The Operations Associate also provides support as needed to our Compost Manager and our Outreach Coordinator as needed, and answers directly to the CEO. The ideal candidate is hands-on, possesses strong organizational and time-management skills, understands logistics, and is a skilled team manager.

This hybrid position allows the Operations Assistant to work

partially remotely

, partially in-person.

Overview of Responsibilities

Oversee daily operations and ensure efficient workflows for operations team Respond to all company emails & voicemails daily to ensure a high level of customer satisfaction Develop and implement operational strategies to support business objectives and growth Recruit, interview, onboard, and train collections team members Lead and mentor collections team to achieve operational goals and encourage open communication Regularly update & monitor residential and commercial accounts Update customer base with regular newsletters and service delay information Build & optimize daily driver routes and implement route expansions into new areas Oversee team scheduling to ensure quarterly goals are reached Collaborate with CEO to align operational strategies with current business goals Work with Compost Manager and Outreach Coordinator to oversee supply chain management & inventory control Ensure workplace safety standards in coordination with Compost Manager Help CEO identify process improvements that enhance service quality, promote employee performance and retention, and optimize costs. Build and maintain positive relationships with vendors, suppliers, and partners

Qualifications

High school diploma required. Bachelor's degree preferred. Strong written communication skills Excellent time management skills Experience leading teams of 10+ staff Confident with Microsoft Office, Slack, Google Suite, Quickbooks, and various social media platforms

Compensation

$44 - 57K per year. Salary is commensurate with experience and includes performance-based incentives. Benefits include seven holidays per year, three weeks PTO/sick leave, six weeks maternity/paternity leave. Plans to implement health and retirement benefits in 2026. (Full benefit details provided by contract.)

How to Apply

Please submit your resume, a detailed cover letter outlining your relevant experience, and at least three references to dheryer@compostcollectivekc.com.

Compost Collective KC LLC is an Equal Opportunity Employer

We celebrate diversity and are committed to building an inclusive environment for all employees.

Pay: $44,000.00 - $57,000.00 per year

Benefits:

Paid time off Parental leave
Application Question(s):

Do you have a clean driving record? Are you able and willing to perform physically strenuous work, lift 50 lbs. repeatedly, and work in all weather conditions?
Education:

Associate (Preferred)
Experience:

Team Leadership: 1 year (Required)
Work Location: Hybrid remote in Kansas City, MO 64129