Job Description

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.



Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.



Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.



At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

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This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

Assists with coordination of implementation for products, services, and operational solutions Supports the design, documentation, implementation, and monitoring of new products and services Provides guidance regarding procedural, technical, and operational changes Expands business products knowledge within operations environment Builds network by developing relationships with partners and teammates Inspects data to identify issues and trends Collects and interprets data to validate operational processes

Skills:

Attention to Detail Customer and Client Focus Monitoring, Surveillance, and Testing Process Performance Management Research Adaptability Business Analytics Critical Thinking Reporting Written Communications Data Management Policies, Procedures, and Guidelines Management Process Design Process Effectiveness Strategic Thinking

LOB :

This role is responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Required Qualifications:

2 - 4 years of Loan Servicing Experience Understanding of Loan Structure and Posting Payments Customer Service Experience Great Communications Skills Experience in Word, Excel, and PDF Ability to perform accurate data input into a variety of software Ability to provide courteous, knowledgeable and professional customer service

Desired Qualifications:

Strong critical thinking to develop actionable solution Ability to manage timelines and deliverables effectively Knowledge of loan processing practices, methods and procedures

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40